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Xometry Verified
Manufacturing, E-commerce, Technology

Senior Lifecycle Marketing Manager

Waltham, MAHybridFull TimeManager / Head$130,000–$150,000 /yrPosted 14 days agoVisa sponsorship available

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Required skills

  • lifecycle marketing
  • CRM
  • retention marketing
  • email marketing
  • segmentation
  • behavioral triggers
  • campaign planning
  • optimization
  • performance analysis
  • KPIs

Nice to have

  • HubSpot
  • Salesforce
  • AI-powered tools
  • B2B
  • SaaS
  • marketplace

Role summary

Xometry is seeking a Senior Lifecycle Marketing Manager to develop and execute programs focused on customer activation, repeat usage, and long-term retention. This role will lead email and CRM engagement strategies, leveraging data, segmentation, and behavioral triggers to personalize customer communications across their journey. Responsibilities include campaign planning, execution, optimization, and performance analysis, with a focus on driving key metrics like conversion, repeat order rate, and churn reduction. The manager will collaborate with product, content, sales, customer success, and analytics teams to ensure alignment with business goals and enhance customer experience. The ideal candidate has 6+ years of experience in lifecycle, CRM, or retention marketing, preferably in B2B, SaaS, or marketplace environments, with hands-on experience in marketing automation and CRM platforms. Experience with AI-powered tools for marketing strategy optimization is preferred. A Bachelor's degree in marketing or a related field is required.

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

The Senior Lifecycle Marketing Manager is responsible for developing and executing programs that drive activation, repeat usage, and long-term customer retention across Xometry. This role owns the strategy, execution, and performance of email and CRM-based engagement, using data-driven insights, segmentation, and behavioral triggers to deliver timely, relevant communications across the customer journey.

As part of the broader engagement team, this role collaborates closely with product, content, sales, customer success, and analytics to ensure communications are personalized, value-driven, and aligned to business and platform goals.

How You’ll Contribute:

- Lifecycle Strategy & Execution

  • Design and execute lifecycle programs across onboarding, reactivation, loyalty, and win-back stages
  • Create and manage triggered campaigns based on behavioral data and customer segmentation
  • Partner with product and customer success to identify key journey moments and engagement gaps
  • Own campaign planning, testing, and optimization from concept through analysis

    • - Email & CRM Channel Ownership

  • Manage Xometry’s email marketing program as a lifecycle engagement channel; test new channels for engagement, often in partnership with Performance Marketing team
  • Develop audience segmentation frameworks that reflect buyer needs, engagement levels, and platform usage
  • Implement and refine behavioral triggers to drive meaningful touchpoints and reduce drop-off
  • Collaborate with content, design, and ops teams to ensure high-quality execution

    • - Performance & Insights

  • Define KPIs and own reporting for lifecycle and retention programs (e.g., open rates, CTR, conversion, repeat order rate, churn reduction, active buyers)
  • Build and maintain a deep understanding of customer behavior, preferences, and needs to inform marketing strategy.
  • Continuously test subject lines, timing, sequencing, content and creative to optimize outcomes
  • Translate insights into recommendations to inform product roadmap and customer-facing messaging

    • - Cross-Functional Collaboration

  • Collaborate with Product to support feature adoption, in-platform engagement, customer onboarding and continuous education
  • Partner with Content & Engagement Marketing to ensure message alignment and cohesive campaign sequencing
  • Work closely with Sales and Customer Success to surface opportunities for proactive outreach and account nurturing
  • Coordinate with Growth and Analytics teams to develop dashboards and identify new lifecycle levers

    • What You'll Bring to Xometry:

  • 6+ years of experience in lifecycle, CRM, or retention marketing roles—preferably in B2B, SaaS, or marketplace environments
  • Hands-on experience with marketing automation and CRM platforms—HubSpot and Salesforce experience preferred
  • Experience implementing and optimizing marketing strategies using AI-powered tools.
  • Strong understanding of segmentation strategy, user behavior modeling, and trigger-based automation
  • Skilled in analyzing campaign performance and iterating on messaging and delivery
  • Proficiency in Google suite of software (Sheets, Slides, etc)
  • Comfortable collaborating across product, sales, content, and technical teams
  • Bachelor's degree in marketing, business, or related field; advance degree preferred

    • The estimated base salary range for new hires into this role is $130,000-150,000 annually + bonus depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

    #LI-Hybrid

    Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

    For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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