Jordan YMCA - Member Engagement Specialist

Job Details: Job Location: Jordan YMCA - Indianapolis, IN, Position Type: Full Time, Salary Range: $43888.00 - $46000.00, Job Category: Member Services, Benefits Included: Free Household YMCA of Greater Indianapolis Membership Paid Time Off and Sick Time Insurance 20 Hours Per Week of Free Child Care Flexible Hours/ Scheduling Retirement Employee Assistant Program Discounted Program Fees Professional Development The Member Engagement Specialist ensures the center delivers a welcoming, dynamic and high-quality experience for all members and guests. This role serves as the operational leader for front-line member experience and hospitality, setting the tone for daily member interactions, and ensuring the center maintains a welcoming and well-staffed environment at all times. The Specialist supervises Welcome Associates and ensures teams are knowledgeable about YMCA programs, services and engagement opportunities. The Specialist collaborates with the Director of Membership Growth and center leadership to support membership growth, member engagement and awareness of YMCA programs and services. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or GED required. Degree in business, hospitality, communications or related field preferred. 1 to 3 years of experience in customer service, hospitality, membership engagement or sales environment preferred. Demonstrated ability to build positive relationships with members, staff and community partners. Strong interpersonal, communication and problem-solving skills. Ability to model and reinforce high-quality customer service standards. Flexible schedule including evenings and weekends. Must possess an entrepreneurial spirit with the ability to demonstrate flexibility in a rapidly changing, fast-paced and often ambiguous work environment. Must be knowledgeable and keep current of center program offerings and the scope of options available to members (including the membership pricing structure).