Artificial Intelligence, Education Technology, Public Speaking, Software

Technical Account Manager

United StatesOnsiteFull Time$110,000–$125,000 /yrPosted 2 months ago

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Required skills

Technical Account Manager
SaaS
SSO/SAML
REST APIs
webhooks
console logs
HAR files
network traces
HubSpot
Jira

Nice to have

LMS platforms
Docebo
Seismic Learning
sales enablement
learning & development software
complex integration surface

Role summary

Yoodli is seeking a Technical Account Manager to serve as the technical point of contact and trusted advisor for enterprise customers. This role focuses on post-launch technical relationship management, including break/fix, integration health, escalation triage, and proactive monitoring. The TAM will build strong technical relationships, lead onboarding, conduct health reviews, and partner with Customer Success on renewals and expansions. Responsibilities include becoming a product expert, translating customer needs into product feedback, and documenting solutions. The ideal candidate has 2-4 years of experience in a similar SaaS role, with a solid technical foundation in SSO/SAML, REST APIs, webhooks, and log analysis. Strong communication and organizational skills are essential, along with curiosity about AI and communication technology. Experience with LMS platforms and sales enablement software is a plus.

Yoodli helps people get measurably better in their careers. We help individuals achieve this by helping them land their job, onboard at their companies, learn new skills, practice a speech, sales pitch or difficult conversation, and then take your Yoodli coach with you from one role to the next. For organizations, this means helping you upskill your entire workforce for the AI Future.We’ve always believed in the human potential. In 2021, Esha and Varun started Yoodli as an AI communication coach - to help people communicate with confidence. Since then, our users have used Yoodli for so much more: to learn new concepts through AI Roleplays, practice different kinds of conversations (sales pitches, job interviews, manager conversations), and even use Yoodli as their personal coach to help them learn to use Gemini, Claude or other AI Tools. It’s why we expanded our technology to be the AI Platform for Human Skills.Who We AreOur team includes former employees from Google, Apple, Microsoft, Tableau, and beyond, united by a passion for empowering people using AI. We're headquartered in the heart of Seattle, and we're having a lot of fun along the way. Our culture is built on failing fast, iterating constantly, and taking bold bets. We value humility, authenticity, and a can-do-attitude.We’re backed by Madrona, Neotribe the Allen Institute for AI, Cercano, and have raised over $60M to date.Our customers include Google, RingCentral, Databricks, Snowflake, Sandler Sales, Dale Carnegie, Toastmasters, and users in over 150 countries. We’ve been featured in Forbes, Fortune, WSJ, Geekwire, ZDNet, and several other outlets (www.yoodli.ai/press). You can try the platform for free at www.yoodli.ai and learn more about us in this TED Talk.

WHAT WE'RE LOOKING FOR

As a Technical Account Manager at Yoodli, you're the bridge between our customers and our product. You’ll be the technical point of contact when customers run into issues, and a trusted technical advisor who helps accounts get real value from Yoodli over the long term.

You own the technical relationship post-launch: break/fix, integration health, escalation triage, and proactive monitoring. Customer Success owns the commercial relationship, renewals, and business value narrative; you're the technical counterpart they lean on for credibility and depth.

If you're energized by solving hard technical problems and building relationships, and if the idea of becoming an expert in AI-powered communication coaching genuinely excites you, then this role is for you.

THE TEAM

The Yoodli Support team consists of support professionals with a strong desire to learn and help customers. They are also the epitome of our core values: Humility, Bias for Action, and Winning Together. As a member of the support team, you'll be looked to as a model of those values and a resource for others to lean on.

RESPONSIBILITIES

Technical Support & Escalations

Serve as the technical escalation point for enterprise customers, owning issues from triage through resolution

Investigate product bugs, reproduce issues, and write clear, well-documented escalations for the engineering team

Respond to inbound technical inquiries with accuracy, empathy, and speed. You set the bar for technical quality across the support queue

Own response and resolution against defined SLA commitments for your accounts, including accelerated response targets for critical issues

Maintain visibility into open issues across your accounts, proactively communicate status and resolution timelines to customers, and monitor for integration alerts and usage anomalies before they become tickets

Technical Relationship Management

Build and maintain trusted technical relationships with administrators, IT leads, and technical stakeholders at your accounts

Lead technical onboarding for new enterprise customers covering SSO configuration, LMS/CRM integrations, admin setup, and custom roleplay scenario deployment

Conduct technical health reviews to surface adoption blockers, underutilized features, and integration opportunities

Partner with Customer Success Managers, Professional Services, and Solution Engineers on renewal and expansion conversations, integrations, providing technical context and credibility

Product Expertise & Feedback

Become a deep product expert in Yoodli's platform on how our AI coaching engine works, how roleplay scenarios are structured, how data flows through the system

Partner with Customer Success Managers, Professional Services, and Solution Engineers on renewal and expansion conversations, integrations, providing technical context and credibility

Translate customer technical requirements into clear product feedback for engineering and product teams

Document solutions, workarounds, and integration guides that reduce ticket volume and support self-service

REQUIREMENTS

2-4 years of experience in a technical account management, technical customer success, or senior technical support role at a SaaS company

Comfortable owning a small, high-touch book of business (typically 1-4 strategic enterprise accounts, sometimes a single dedicated account) rather than a shared support queue.

Solid technical foundation: comfortable with SSO/SAML, REST APIs, webhooks, and a thorough understanding of reading console logs, HAR files, and network traces to diagnose issues

Experience working directly with enterprise SaaS customers

Clear, confident communicator you can explain a complex technical issue to a non-technical executive and then turn around and write a precise bug report for an engineer

Strong written communication skills. Your tickets, escalations, and customer updates are models of clarity and attention to detail

Organized, proactive, and follows though. You will track open issues across accounts and never let things fall through the cracks

Experience with tools like HubSpot, Jira, Salesforce, or similar support/CRM platforms

Genuine curiosity and excitement about AI and communication technology. You'll become one of the world's foremost experts in AI Roleplay coaching

BONUS

Experience with LMS platforms (Docebo, Seismic Learning, formerly Lessonly, etc.)

Familiarity with sales enablement or learning & development software

Experience supporting a platform with a complex integration surface

Experience working within a multi-stakeholder enterprise account team (i.e., alongside dedicated roles for adoption strategy, solutions architecture, and commercials/licensing)

WHY YOU SHOULD WORK AT YOODLI

You will become part of an amazing culture with a supportive CEO and Co-Founder, as well as very smart teammates who truly care

You will collaborate with and help shape an amazing team, with real input into how the support function grows

You will experience joining a high-growth, high-trajectory organization

Competitive compensation: Significant equity opportunities at a venture-backed company

Base compensation: $110k - 125k

Ready to apply?

You'll be redirected to Yoodli AI Roleplays's application page.