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E-commerce, SaaS, Marketing Automation, Customer Experience

Commercial Account Manager

Toronto, ONHybridFull TimePosted 26 days ago

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Required skills

  • enterprise sales
  • SaaS
  • quota
  • sales cycles
  • territory management
  • account planning
  • renewals
  • cross-sell
  • upsell
  • stakeholders

Nice to have

  • digital marketing
  • entrepreneurial
  • SMS
  • email sales

Role summary

Yotpo is seeking a Commercial Account Manager to drive growth and retention within their Enterprise client base. This high-impact role involves nurturing client relationships, closing renewals, and executing complex cross-sell and upsell deals. You will act as a trusted advisor, consulting on client business challenges and objectives, and forecasting sales activity. The ideal candidate has 2+ years of closing experience in SaaS, managing mid-market/enterprise quotas and complex sales cycles, with strong territory management and account planning skills. Experience in digital marketing, SMS, or email sales is a plus. This is a hybrid role with a competitive OTE.

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

Yotpo's Commercial Account Managers are high-visibility, high-impact, competitively compensated, and integral to our continued growth strategy and expansion of our footprint within commercial accounts. From retail companies that are household names to digitally native brands, you will be working closely with high recognition names to the caliber of Patagonia, Brooklinen, and Steve Madden. In this role, you'll be instrumental in fostering strong client relationships, understanding their needs, and driving growth in Yotpo’s revenue with each customer. Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be instrumental in driving customer growth and retention.

You will:

  • Strategically nurture and close complex cross-sell and upsell deals that arise through your own relationship building, or through CSM, Partner, Marketing, or other channels
  • Serve as a trusted advisor to clients to consult on their business challenges and objectives
  • Develop and nurture strong relationships with key stakeholders including economic buyers
  • Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful expansion opportunities and introduce our comprehensive suite of products to our largest and most strategic customers
  • Forecasting sales and retention activity and revenue achievement, while maintaining satisfied customers
  • Demonstrate your knowledge and expertise within different e-commerce verticals and tailor your approach based on the unique challenges and opportunities within each vertical
  • Go above and beyond in your sales performance, taking full advantage of an uncapped commission plan/OTE and associated accelerators

    • Ideally, you’ll bring:

  • You have 2+ years of closing experience, with a record of top performance
  • You’ve been carrying a mid-market quota at a SaaS company
  • You’re a pro at managing 3-6 month long sales cycles: you know how to navigate a complex organization, connecting with manager to C level stakeholders
  • You’ve demonstrated ownership in all aspects of territory management and account planning and ability to leverage internal resources effectively (SDRs, Partners, Marketing, etc.)
  • You possess a keen ability to thrive in constantly changing, fast-paced, high-growth environments

    • If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

    About Yotpo CA:

  • Company sponsored RRSP matching.
  • 100% coverage of additional benefits programme.
  • Equity in options.
  • Individualized career development, rewards and recognition.
  • Wellness and philanthropic programming and events.
  • We are working in a hybrid model, typically in the office 4 days per week.

    • OTE Based on experience: CAD $ 150,000 annually.

    #LI-Hybrid

    Ready to apply?
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