IT Specialist I

The IT Specialist I provides entry-level technical support to end-users, assists with hardware/software troubleshooting, and supports basic IT operations. This role ensures prompt response to helpdesk tickets and helps maintain IT systems under direct supervision.

Essential Functions:

• Respond to IT support requests via ticketing system, phone, or in person.
• Assist with setup and troubleshooting of desktops, laptops, printers, and mobile devices.
• Support basic network connectivity and software installations.
• Document incidents and resolutions in the helpdesk knowledge base.
• Maintain inventory of hardware and peripherals.

Skills and Qualifications:

• Basic understanding of Windows/Mac operating systems and Microsoft Office.
• Strong customer service and communication skills.
• Ability to follow documented procedures and instructions.
• Willingness to learn and adapt to new technologies.

Required Education and Experience:

• Associate’s degree in Information Technology or related field.
• Up up 2 years of technical support experience.
• A combination of education and experience may meet this requirement.

Preferred Education and Experience:

• Bachelor’s degree in IT or related field.
• Internship or 1 year of helpdesk/support experience in a corporate setting.

Supervisory Responsibility:

This job does not have supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. The role routinely uses standard office equipment such as a laptop, desktop, smartphone, and photocopiers. The noise level in the work environment is usually moderate. Essential oils are worn and/or diffused in the work environment.

Position Type/Expected Hours of Work:

This position requires the incumbent to be physically present at the assigned worksite. The regular schedule is from 8 a.m. to 5 p.m., with an hour lunch, Monday through Friday. Occasional evening and weekend work may be required as job duties demand. Employees are also expected to work at least one non-convention farm event a year and to work at the annual company convention. Exact hour requirements can be reasonably modified as necessary for the business needs by the employee’s manager.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities of this job include close vision and the ability to adjust focus. The employee is required to type, file, and occasionally lift office supplies up to 20 pounds. The employee must be physically able to tolerate the scent of essential oils worn or diffused.

Equal Employment Opportunity:

Young Living is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability.

Sponsorship:

Young Living does not provide visa sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Note:

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.