Audio-Visual Installation Technician

Role Overview

The AV Installation Technician is responsible for installing, maintaining, troubleshooting, repairing, and servicing audio-visual equipment and integrated systems. This position ensures that AV systems operate efficiently and reliably while providing excellent customer service and technical support to clients.

The ideal candidate has a strong understanding of audio-visual technology, networking, signal flow, and electronic systems, along with the ability to diagnose technical issues and provide timely solutions.

Key Responsibilities

• Install, configure, maintain, and repair audio-visual equipment and systems.
• Troubleshoot and accurately diagnose and resolve issues with audio, video, control systems, displays, projectors, microphones, speakers, and related equipment.
• Perform preventative maintenance and routine inspections of AV systems.
• Respond to service calls and provide on-site technical support.
• Identify equipment failures and recommend appropriate repairs or replacements.
• Configure and troubleshoot AV control systems, video conferencing equipment, and network-connected devices.
• Test system functionality to ensure equipment meets performance standards.
• Maintain accurate service records, work orders, and equipment documentation.
• Communicate technical issues, repair recommendations, and project updates to customers and management.
• Assist with equipment upgrades, system modifications, and new installations as needed.
• Maintain company tools, equipment, inventory, and service vehicles and a clean, organized and safe work environment.
• Follow company safety procedures and industry best practices.
• Complete service calls in a timely and professional manner.
• Demonstrate reliability, accountability, and attention to detail.
• Always provide professional and courteous customer service to maintain high customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Previous experience in AV installation, service, or technical support preferred.
• Working knowledge of audio, video, and control systems.
• Ability to troubleshoot electronic and AV equipment.
• Basic understanding of IP networking, cabling, and connectivity.
• Familiarity with HDMI, SDI, USB, XLR, CAT6, and other AV connections.
• Ability to read wiring diagrams, system drawings, and technical documentation.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Ability to lift weights up to 50 pounds
• Ability to climb ladders and work on lifts when necessary.
• Ability to work in ceiling spaces and other equipment installation environments.
• Ability to stand, bend, kneel, and reach for extended periods.
• Ability to travel to customer locations as required.
• Valid driver's license and acceptable driving record.

Preferred Qualifications

• CTS certification through AVIXA.
• Experience with Extron, Q-SYS, Biamp, or similar AV platforms.
• Experience with video conferencing systems such as Biamp, Yamaha, and Logitech
• Operational knowledge of Zoom Rooms and Microsoft Teams Rooms.
• Knowledge of Dante audio networking.
• Experience with commercial AV systems, conference rooms, classrooms, and corporate environments.
• Basic understanding of network switches, IP addressing, and device configuration.
• Ability to lift and carry equipment weighing up to 50 pounds.
• Ability to climb ladders and work on lifts when necessary.
• Ability to work in ceiling spaces and other equipment installation environments.

Work Environment

This position involves working in office buildings, conference rooms, educational facilities, commercial environments, and other customer locations. Some local travel, occasional overtime, and after-hours service may be required.

EEOC Statement

Zeus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.