Waste Management, Consumer Services, Franchise

Junk Route Operations Lead

Durham, CTOnsiteFull TimeLeadPosted 9 days ago

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Required skills

Logistics
KPIs
Sales
Dispatch
Fleet
driver's license
team-building
Microsoft Office
operational software
customer service

Nice to have

delivery
warehouse
retail
hospitality
general labor
inventory management

Role summary

1-800-GOT-JUNK? is seeking a Full Time Field Service Leader to join their fast-paced operations team. This role involves overseeing daily logistics, route planning, and scheduling, while managing a team of drivers and crew members. The position requires a sales-minded individual with strong leadership and customer service skills, and at least 1 year of experience in logistics, KPIs, sales, dispatch, fleet, or management. Responsibilities include delivering exceptional service, ensuring safe truck operations, performing junk removal, managing operational performance, and collaborating on local outreach. The role offers competitive pay, full-time hours, benefits, and opportunities for professional growth.

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.

About Us: At 1-800-GOT-JUNK?, we're a fast-paced and fun operation that helps people in our community get rid of unwanted items responsibly. We do it like no one else with our professional, on-time service and friendly uniformed team.

We're hiring ambitious, outgoing and active individuals who are committed to providing exceptional customer experiences.

Position: Full Time Field Service Leader
Pay: $20-$30 pr/hr (includes hourly base and profit share/commission)
As a Field Service Leader training in Operations, you will be trained at all levels to be fast tracked from Customer Experience Leader to Certified Sales Leader to Senior Sales Leader to Operations. Where you will oversee daily logistics, route planning, and scheduling to ensure excellent service delivery, and manage our team of drivers and crew members. Your leadership will be critical in maintaining our high standards and achieving business goals.
What We’re Looking For:

Sales-Minded: Confident closing on-site sales and maximizing job value

People-Focused: Personable, positive, and service-oriented

Reliable & Coachable: Shows up, contributes, and adapts

Strong Communicator: Clear, professional, and solution-driven

Experience in delivery, warehouse, retail, hospitality, sales, customer service or general labor is aplus.

What You'll Do:

Deliver Exceptional Service: WOW our customers with your positive attitude and outstanding service.

Drive and Load Trucks Safely: Lead, train, and motivate a team of drivers and crew members on client sites to ensure efficient and safe truck operations.

Handle Junk Removal: Perform both heavy and light lifting to clear junk from residential and commercial locations.

Manage Efficiency: Manage daily operations, monitor and improve operational performance and customer satisfaction metrics.

Represent Our Brand: Collaborate with marketing to drive local outreach and customer acquisition.

Development: Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.

Why Us? Southwind encourages team members to lead with innovation and purpose. We're a company built onintegrity, teamwork, and ongoing development.

Competitive payment structure (Hourly Pay + Profit Share + Performance-Based Bonuses)

Full Time Hours consisting of 4 weekday Shifts + 1 weekend shift

Opportunities for professional growth and development.

Enjoy dynamic, engaging workdays with varied responsibilities.

Award-winning workplace ("Best Places to Work" and "Fast 50 Company").

Full benefits package with Medical/Vision/Dental coverage and retirement options.

Requirements

1+ years in Logistics, KPI’s, Sales, Dispatch, Fleet, and/or Management

21+ years of age and a valid driver's license (required for insurance purposes)

Strong leadership and team-building skills.

Ability to work in a fast-paced environment, manage multiple priorities, and work in our trucks as needed.

Able to lift at least 75+ lbs repeatedly!

Proficient in Microsoft Office and operational software.

Strong customer service experience.

This job description outlines the key responsibilities, qualifications, and skills required for the position at 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services. Apply Now!

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