Systems Integration Support Technician (BC)
Required skills
- Access Control
- Enter Phone Systems
- CCTV
- IP Systems
- Intrusion Systems
- IoT
- Salto
- ICT
- Kantech
- Hanwha
Nice to have
- Unifi
Role summary
The Systems Integration Support Technician will provide remote and occasional onsite support for integrating 1VALET's technology in Smart Building Automation (IoT) projects. Responsibilities include programming, configuring, and commissioning security systems, communicating with stakeholders, updating project status, and escalating complex issues. The role requires a minimum of 5 years of experience in access control, CCTV, IP systems, intrusion systems, and IoT, with hands-on experience in IP networking and structured cabling. The ideal candidate is detail-oriented, works independently and collaboratively, and possesses strong communication and troubleshooting skills.
Responsibilities
Reporting to the Technical Project Manager,
Provide remote support and onsite support (occasional travel is required to client sites) to Security Contractors in integrating 1VALET’s technology in Smart Building Automation projects (IoT). Program, configure, and commission security systems as required. Communicate clearly with customers, project managers, and internal teams. Update Project status in the Project Management software. Escalate and collaborate with Technical Project Manager and Cross Functional teams in complex issues. Take ownership of the IOT project from Start to Finish.
Required Qualifications & Experience
- Minimum 5 + years of experience in Access Control/Enter Phone Systems/CCTV/IP Systems/Intrusion Systems/IoT
- You are an Expert in access control systems like Salto/ICT/Kantech. Being a certified installer is an added advantage
- Experience with CCTV platforms: Hanwha/Digital Watchdog/ Axis/ Uniview/Avigilon
- Experience with installation and commissioning of Enter Phone Systems (Digital)
- Experience with intrusion systems like DSC/Paradox/Honey Well
- Hands on experience in IP networking, DMZ, VLAN, VPN technologies (RDM, IP Sec, SSL, VoIP) and PoE systems
- Ability to configure Wifi Networks (Unifi experience is preferred)
- Read and interpret construction drawings, wiring drawings and as-built documentation
- Strong background in structured cabling and low-voltage installations
- Prior experience working with a Project Management software
- Ability to install and navigate mobile apps and web portals
- Valid G class driver’s license with a clean driving record.
The Ideal candidate will be some one who
- Takes pride in clean and professional workmanship
- Can work independently and as part of a team and managing multiple priorities
- Has strong written and oral communication skills for documentation and client-facing updates
- Has strong troubleshooting, time management, and organizational skills
- Has excellent phone manners
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