Field Manager

Field Manager

Overview
4M is growing and that means we need to grow our family of Team Members. We’re looking for Team Members that are energetic and highly motivated that want to be part of a winning team. If you are detail-oriented, flexible and have reliable transportation, we should talk. 

Job Description;

Oversee management at accounts in assigned area, support achievement of the annual corporate profit goal, meet and exceed area's annual revenue & profit goal, achieve account retention, establish long term relationships with the customers, recruit, manage and maintain a safe work environment. Field Manager oversees daily cleaning operations across multiple job sites within a defined area. This role ensures high standards of cleanliness, safety, and client satisfaction by leading frontline janitorial teams, conducting site inspections, and managing supplies and schedules.

Supervision and Management:  

• Supervise and coordinate the activities of cleaning staff, including scheduling, assigning tasks, and monitoring performance.
• Train and mentor staff on cleaning procedures, safety protocols, and company standards.
• Evaluate employee performance and provide feedback and coaching.
• Address employee concerns and resolve issues promptly. 
• Supervise, support, and train janitorial staff at assigned locations 
• Conduct routine inspections to ensure quality standards are met 
• Schedule staff shifts and approve timecards or attendance records 
• Address client concerns and ensure service delivery meets expectations 
• Maintain inventory of cleaning supplies and ensure proper equipment usage 
• Ensure compliance with safety regulations and company policies 
• Report site performance and staffing needs to the District Manager 
• Assist with onboarding and performance evaluations of janitorial staff 
• Respond to emergency cleanups or last-minute schedule changes 

Operations and Quality Control: 

• Develop and implement cleaning schedules and procedures to ensure consistent and effective cleaning services.
• Inspect cleaned areas to ensure they meet quality standards and client expectations.
• Identify areas for improvement in cleaning processes and implement solutions and complete inspections as needed. 
• Ensure compliance with industry standards, safety regulations, and client requirements.
• Ensure compliance with contract specifications.
• P&L Responsibility.

Customer Relations: 

• Serve as the primary point of contact for clients and customers regarding cleaning services.
• Address customer inquiries and complaints promptly and professionally.
• Build and maintain positive relationships with clients and stakeholders.

Administrative Tasks: 

• Complete necessary paperwork and reports related to cleaning operations.
• Assist with administrative tasks as needed, such as payroll and scheduling.
• May be responsible for hiring, onboarding, and training new employees. 

Supervisory Responsibility: 

• Supports Account Managers, supervisors and general cleaners.

Required Education and Experience: 

• Minimum of 3 years’ progressively responsible leadership experience in industry or related industry. 

About 4M:
Founded in 1978, 4M Building Solutions is a janitorial, housekeeping, cleaning, and disinfecting services company headquartered in St. Louis, MO. Supported by 8,000 associates, the company operates in 30+ states across the Midwest, Northeast, and Southeastern United States.