Field Service Technician, Sheetfed Mechatronic

Field Service Technician - Sheetfed, Mechatronic 

Position Overview:

The Field Service Technician – Sheetfed is responsible for installing, troubleshooting, diagnosing, and repairing Heidelberg Sheetfed printing equipment. This role supports customers by identifying and resolving both electrical and mechanical issues to ensure equipment operates safely and efficiently. Technicians also provide customer training on equipment operation, maintenance, and basic troubleshooting procedures.

Technicians take ownership of service assignments and collaborate with installation teams, riggers, fellow technicians, and the technical helpdesk to resolve issues and complete installations. A strong working knowledge of industrial mechanical systems, electrical controls, and machine operation is essential for success in this role.

This position requires travel to customer locations to provide on-site service and technical support. A company vehicle is provided. When travel extends beyond the assigned geographic area, airfare, lodging, rental car, and per diem expenses are covered. Delivering professional, consistent, and proactive customer service is a key expectation of this role.

What You Will Do

• Troubleshoot, diagnose, and repair both electrical and mechanical issues on Heidelberg Sheetfed printing equipment.
• Perform preventative maintenance and service work on Sheetfed equipment underchargeservice and service contract/warranty agreements.
• Interpret electrical schematics, wiring diagrams, and mechanical drawings toidentifyfaults and complete repairs.
• Inspect, adjust, andmaintainmechanical components to ensureoptimalequipment performance and print quality.
• Install and support new or used equipment in coordination with qualified riggers and installation teams, including customer-requested equipment relocations.
• Conduct scheduled equipment inspections (SS36 – 10, 20, 30, and annual inspections), ensuring proper documentation and photographs are completed.
• Maintainaccurateservice documentation to support equipment performance tracking and protect both Heidelberg and customer equipment investments.
• Provide customer training on equipment operation, preventative maintenance, and basic troubleshooting procedures.

• Demonstrate the value of Heidelberg service during customer visits andidentifyopportunities to supportadditionalservice orpartsneeds, including APS and car stock sales.
• Maintain strong product knowledge and communicate effectively with customers and internal teams.
• Complete all required administrative responsibilitiesin a timely manner, including expense reports, time sheets, escalation reports, inspection documentation, training requirements, and company vehicle maintenance.

Required Qualifications

• Technical training or experience in industrial electrical, mechanical maintenance, or automated equipment repair.
• Experience troubleshooting industrial machinery or manufacturing equipment.
• Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings.
• Strong mechanical and electrical aptitude with the ability to diagnose equipment issues in the field.
• Ability to work independently while managing service assignments and customer expectations.
• Strong communicationand customer service skills.
• Valid driver’s license and ability to travel to customer locations.

Preferred Qualifications

• Experience working with printing equipment, Sheetfed presses, or similar industrial machinery.
• Knowledge of PLC-controlled systems, sensors, drives, and machine control interfaces.
• Experience with precision mechanical adjustments, drive systems, bearings, and rollers.
• Field service or technical support experience in a manufacturing or industrial environment.
• Prior experience performing equipment installation or commissioning.

Travel: 

• This position requires travel tocustomers’sites covering the Central Region but not limited to this area, the position includes a company vehicle. When traveling outside of this geographical area all airfare, hotels and per diem are supplied.
• Travel is required (67 to 100%) 

Salary: $30 to $35 an hour 

Location: Detroit, MI and Ann Arbor, MI 

Benefits:

• Medical, dental, and vision coverage eligibility from day 1 
• Short- and long-term disability coverage offered 
• 401 (K) plan with employer match 
• Life insurance coverage offered 
• Vacation, Sick and Personal Time Off offered 
• 12 company holidays 
• 4 floating holidays 

ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.