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Docketly-Legal Performance Specialist

Longmont, COOnsiteFull TimePosted 1 month agoVisa sponsorship available

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Required skills

  • attorney performance
  • hearing reports
  • accuracy
  • completeness
  • discrepancies
  • FTAs
  • complaints
  • sanctions
  • attorney pool
  • client follow-up

Nice to have

  • AI experience

Role summary

Docketly, a growing company in the creditor's rights industry, is seeking a Legal Performance Specialist in Longmont, Colorado. This role ensures the accuracy and completeness of attorney hearing reports, resolves performance issues such as Failure to Appears (FTAs) and complaints, and maintains a high-quality attorney pool. Responsibilities include handling attorney tickets, investigating inquiries, managing compliance tasks, and assisting with attorney services. The ideal candidate possesses strong planning, multitasking, time management, communication, and computer skills, with preferred AI experience.

About Docketly:Docketly, sister company to ABC Legal Services, is a growing company in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and safe. By combining our own software with a nationwide network of attorneys, we have redefined the what’s possible for the legal services industry.

Job Overview:

The Legal Performance Specialist will ensure that all hearing reports submitted by attorneys are reviewed for accuracy and completeness, with any discrepancies identified and resolved prior to publication. Will handle all attorney performance issues that arise such as Failure to Appears (FTA's), complaints, or sanctions to ensure that our attorney pool is best in class.

Key Responsibilities:

  • Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follows up with client should the issue affect them
  • Investigates inquiries regarding hearing report results, attorney performance and attorney history
  • Manages various performance widgets to ensure timely resolution of compliance tasks
  • Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
  • Monitor Learning Management System for attorneys
  • Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
  • Follows good customer service standards in all aspects of the job
  • Identifies and suggests ideas for improving system and processes
  • Attends weekly team meetings. Prepares and participates as appropriate
  • Attorney training regarding our platform
  • Performs other duties as assigned

    • Qualifications:

  • Ability to plan, multi-task and manage time effectively
  • Must have excellent verbal and written communication skills
  • Solid computer skills

    • Preferred

  • AI Experience
  • Legal Experience

    • Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

    • Starting Pay: $20.00 -20.00 per hour

    Schedule: Full-time Onsite, Monday through Friday, 8:00am to 4:30pm MSTApplication Closing Date: October 23, 2026, 11:59 PM MST

    Ready to apply?
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