Overnight Resident Relations Associate (32-40 Hours Per Week)- MIRA

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action Property Management, the leader in community management, is seeking either a 32 hour part-time or full-time Overnight Resident Relations Associate to join our team at our luxury association, MIRA, located in San Francisco. Compensation: $23.00- $24.00 Per Hour Schedule: Full-Time: Thursday- Monday; 10:00 PM- 6:30 AM Part-Time: Friday- Monday; 10:00 PM- 6:30 AM

Job Responsibilities:

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction

Maintain the appearance of the front desk area, lobby, and main elevators

Monitor lobby activity and maintain access control

Provide concierge services

Complete Daily Activity Report

Answer and direct incoming phone calls. Receive and distribute resident parcels

Address resident and guest concerns and questions

Demonstrate strong understanding of the association's governing documents

Qualifications / Requirements:

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening

At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred

Hospitality Management college students or recent graduates are highly desired

Polished and professional appearance and demeanor

Upbeat and positive team player attitude

Strong judgment and solutions-oriented

Proactive customer service approach

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks:

Comprehensive health benefits and paid time off package for qualifying employees

On-going hospitality and property management training

Opportunities for career growth and advancement

Values driven company culture promoting team work and excellence

Why You'll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact. Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-MM1