Program Manager
Role summary
This Program Manager role is responsible for overseeing House Managers and Direct Support Professionals (DSPs) within assigned residential homes. Key duties include staff supervision, training, performance management, and disciplinary actions, all in coordination with HR and the Program Director. The role involves ensuring compliance with regulations and company policies, managing payroll, conducting audits, and overseeing client transitions. Physical presence in homes is required weekly, and the ability to work directly in homes and lift up to 50 lbs is necessary. Experience with individuals with intellectual disabilities is required, and a Bachelor's degree is preferred.
Reports to Program Director
Oversee & Supervises House Managers in assigned Houses
On going training and support to House Managers and DSP’s
Physical presence in the homes weekly or per business needs
Communication with HR on staff issues and open shifts
Participate in administrative meetings
Assist in disciplinary actions for House Managers and DSP’s with the guidance and approval from Program Director
Gives direction to House Managers with scheduling conflicts
Complete payroll by designated deadline
Make the necessary adjustments for all assigned employees payroll
Monitors time punches and overtime
Oversight of assigned individual’s transitions with transition team; Completion of required documentation; preparing the service
location for the CM walk thru, etc.
Make sure all PCISP'a are current and in the home
Make sure all staff are up to date with individual trainings and BC trainings
Response to all emails within 24-48 business day
Respond to Program Director on follow up questions from Incident Reports
Participate and attend all quarterly and annual meetings for the persons served on caseload
Conduct House Meetings Monthly with House Managers; provide training and updates per company policy
Complete annual performance reviews of all DSP’s and House Managers with the guidance and approval of HR and (or) Program
Director
On call responsibilities per business needs
Communicate with individual teams on the individuals care, progress, health and safety, etc.
Collaboration with other departments to maintain AID expectation and state guidelines.
Conduct regular audits at all service locations but not limited too: Therap, EVV, Relias, Paycom, monthly paperwork, condition of
the home, individual status, and any other audits requested.
Upload all hard copies on the drive per deadline.
All other duties as assigned
Must be able to work int the houses when needed
Must be able to lift at least 50 lbs
Must demonstrate AID culture, value, and mission statement.
Has experience working with individuals with Intellectual Disabilities’; Bachelor’s Degree preferred but not
required with the appropriate experience; Valid Driver’s License; Current Auto Insurance; CPR Training.
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