Senior Field Service Engineer
Required skills
- Alamar ARGO platform
- proteomic analysis
- field service
- customer support
- instrument installation
- planned maintenance
- corrective maintenance
- upgrades
- remote support
- on-site support
Nice to have
- life science research
- early disease detection
- automated instrument
- Service Development
- R&D teams
- R&D
Role summary
Alamar is seeking a remote Field Service Engineer II to support its automated proteomic analysis instruments. This customer-facing role involves instrument installation, maintenance, and upgrades, primarily in the western US, with some on-site work at the Fremont location. The engineer will provide exceptional customer support, collaborate with internal teams, and contribute to product improvements and process refinement. A Bachelor's degree or equivalent with 2+ years of field experience and strong communication and problem-solving skills are required. The position offers a salary range of $120,000 - $140,000, plus bonus, equity, and benefits.
At Alamar, we are passionate about enabling our customers to make scientific discoveries that translate into clinical outcomes and benefit patients. Our team is growing quickly as we develop innovative approaches to measure critical protein biomarkers from liquid samples that can enable the earliest possible detection of disease. We believe the next frontier in biology is enabled by measuring proteins at higher sensitivity in highly multiplexed assays at the push of a button, which is something only Alamar can do. As we build our team, we seek collaborative, driven, intellectually curious people committed to solving complex challenges. Our culture rewards accountability and cross functional teamwork because we believe this enables the kind of breakthrough thinking that will accelerate our mission.
Would you like to make a significant impact in life science research and early disease detection at an expanding company? We are searching for a remote Senior Field Service Engineer to join a dynamic team of professionals supporting Alamar’s automated instrument for high-precision proteomic analysis. Centered upon field engineering within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This is a customer facing, hands on role and offers the opportunity to make meaningful impact on the development of our field service team. The role has significant opportunity for accelerated learning along with close collaboration with Service Development, Engineering, and R&D teams. This role will be a REMOTE role but will need to be based in the Bay Area per our customer needs.
Primary Responsibilities:
Qualifications:
The base salary range for this full-time position is $140,000 - $160,000 + bonus + equity + benefits. Our salary ranges are determined by work location, job-related skills, experience, and relevant education or training. The ranges displayed on each job posting reflect the minimum and maximum target for new hire salaries but are subject to change if the leveling of the role is adjusted. Your recruiter can share more about the specific salary range during the hiring process.
Please Note - We participate in E-Verify to confirm authorization to work in the United States.
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