Post Purchase Operations Coordinator - Temporary 12 months

About the ALDO Group

Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group has been around for more than 50 years. With over 1,500 stores in more than 100 countries, we operate under two signature brands, ALDO and Call It Spring, and we are the core footwear partner for Sperry in North America. The ALDO Group is also an industry-recognized wholesale licensed partner, specializing in the design, sourcing, and distribution of fashion footwear, handbags, and accessories. Our diverse portfolio includes household brands such as ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS. In addition to our head office in Montreal, the ALDO Group maintains international offices in Europe and Asia. For more information, visit www.aldogroup.com.

Enjoy meaningful recognition, flexible work options, great on‑site perks, generous discounts, and the pride of being part of a brand that leads with people, the planet, and its partners at heart.

About the role - Temporary 12 months
When a customer orders online, a lot has to go right before the box shows up at their door. Many of those orders are picked, packed and shipped by our stores. Your job is to keep that running smoothly every day.
You will watch how orders move through our store network, step in early when a store starts to fall behind, and help store teams fix fulfillment problems. You are the main contact for Ship Support, so when a store needs help with an order, you are the person they reach.

You will work within the Post-Purchase team and closley with Store Operations, Supply Chain, IT, Inventory and Customer Care.
We are looking for someone who loves solving problems. You dig into the numbers, ask why, and don't stop until you find the fix. You are curious and want to learn how our business and our tools work.

What you will do
• Resolve Ship Support tickets. Own the Ship Support queue. Help stores with order, picking, packing and shipping issues, and follow each ticket until it is closed.
• Watch the store network every day. Track order volume and progress across stores, so any backlog is caught early.
• Make day-to-day adjustments. Change store settings and order flow when a store gets overloaded, and escalate anything that needs a bigger fix.
• Run reports. Pull the daily and weekly fulfillment reports, track numbers like late orders, cancellations and backlog, and flag anything that looks off.
• Turn repeat problems into fixes. Spot patterns in tickets, share them with the team, and suggest changes to processes or tools.
• Keep store guides up to date. Write and update simple how-to guides and FAQs so stores can solve common issues on their own.
• Take on new tools and processes. Learn the day-to-day tasks for new post-purchase tools as they launch, with training from the Post-Purchase Operations Specialist.
• Support team projects. Help with project tasks and keep things moving across teams. This includes finding time and booking meetings, sharing notes and following up on next steps.

What we expect from you
• A degree in a related field, or equivalent work experience.
• Experience in eCommerce, retail, store operations, fulfillment or customer service.
• Strong problem-solving and analytical skills. You like digging into data to understand what went wrong and how to fix it.
• Basic Excel skills is requiered. Basic SQL is a plus.
• Experience with an order management, inventory, point-of-sale or ticketing system is a plus.
• You stay organized and calm when the queue is full, and you see things through to the end.
• You are curious and want to learn about eCommerce, fulfillment and retail operations. Technical knowledge is a plus.
• You work well with many different teams.

Building a culture of belonging

We firmly believe that the diversity of backgrounds, perspectives, and identities is a fundamental strength of the ALDO Group. We welcome applications from all backgrounds and are committed to providing a safe, respectful, and equitable work environment where everyone can reach their full potential and find their fit.

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