IT Systems Engineer

Position Overview:

We are looking for an IT Systems Engineer to support our Business Technology team. Reporting to the Business Technology & AI Lead. The successful candidate will serve as our primary internal IT resource, ensuring internal systems are secure, well-managed, and supported. This role will be coordinating with external IT providers and working closely with the rest of the Business Tech team.

This role is ideal for an engineer who has an eye for recommending better approaches and takes responsibility for implementing projects. The ideal candidate will also have a helpful mindset, be comfortable assisting with smaller problems and helping employees directly.

Responsibilities:

• Own day-to-day IT, including Microsoft administration, infrastructure, networking, and employee support.
• Be the internal point of contact for IT needs, coordinate external IT support, and maintain documentation, backup access, and recovery arrangements so we have continuity when someone is unavailable or leaves the organization.
• Work with the Business Tech team to make our systems and devices more secure.
• Review the current setup, identify gaps, recommend changes, and implement them.
• Be a key technical resource and program owner in getting us to ISO 27001, including putting controls in place, maintaining evidence, and following up on actions.
• Put structure around IT assets, access, configurations, and support. This includes deciding suitable device configurations for different workloads, tracking equipment, and handling setup, repairs, and replacements.
• Build tools, scripts, and integrations where needed, and work with our developers on issues involving applications, authentication, permissions, and connectivity.
• Review how we can get central visibility into Windows, MacOS, and Linux devices and consistently manage their configuration, updates, and security.

Qualifications:

• Between 5–8 years of relevant experience, at a mid-to-senior technical level.
• Practical development experience. Being able to independently understand, write, modify, and debug code is a mandatory requirement.
• Experience with larger organizations with established IT processes and controls.
• Strong Microsoft administration experience across Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and Intune.
• Experience with centralized device management and security tools across different operating systems.
• Strong networking knowledge, including firewalls, VPNs, DNS, DHCP, Wi-Fi, and troubleshooting.
• Strong PowerShell skills and experience with a language such as Python, JavaScript/TypeScript, or C#.
• Experience with APIs, Microsoft Graph, SSO, application permissions, and secure credential management.
• Working knowledge of cloud environments, deployment, monitoring, backups, and recovery.
• Experience supporting security controls and audits. ISO 27001 implementation experience would be valuable.

Preferred Experience:

• Adaptability and able to thrive in a high-ownership environment.
• Skilled at providing clear communication when solving issues and working on projects.
• Previous experience at an organization which follows ISO 27001 standards.
• Ability to take initiative and run different programs independently.