Healthcare, Home Health, Hospice

Community Liaison

Youngstown, OHOnsiteFull TimePosted 16 days ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

driver's license
customer service
sales
marketing
public relations
healthcare field
geriatric population

Nice to have

business
Home Care

Role summary

Alpine Care Home Health is seeking a Community Liaison to develop and implement community relations and outreach marketing activities. This role focuses on building and maintaining relationships with senior living facilities, community organizations, hospitals, and other referral sources to increase business. Responsibilities include planning and executing outreach events, managing client accounts, preparing reports, and ensuring patient satisfaction. The ideal candidate has four years of experience in customer service, sales, marketing, or public relations, a valid driver's license, and knowledge of the healthcare field, particularly with the geriatric population. CPR certification is required.

Alpine Care Home Health is dedicated to providing expert, compassionate care in the home setting. Our team of skilled clinicians help individuals remain safe and independent in their homes, with personalized care that respects the individuals’ goals, values, and overall well-being. Our team brings deep expertise in physical therapy, occupational therapy, speech therapy, wound care, and complex care management, and more. We offer customized tools and hands-on support to improve mobility, accelerate recovery, and encourage lasting self-reliance. We take pride in offering personalized, evidence-based care. We work closely with primary care providers, families, and specialists to create care plans that are proactive, holistic, and aligned with each patient’s priorities. Through access to a full range of physical and mental health services, we aim to support patient independence and long-term stability.

We’re building a purpose-driven team passionate about making a difference. If you’re excited to shape the future of home-based care, here’s what the role involves.

POSITION OVERVIEWThe Community Liaison is responsible for developing and implementing community relations and outreach marketing activities for Alpine Care Home Health, with a focus on senior living facilities, community organizations, hospitals, the general public, and referral sources throughout designated areas. This position represents Alpine Care Home Health to the community and to our internal customers. The primary focus of this position is developing and maintaining existing and new referral sources and planning and implementing various outreach activities and campaigns to heighten the awareness of Alpine Care Home Health and its value to homebound patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develop and maintain new clients and accounts to increase referrals and generate new business

Oversee and maintain contact with all existing Alpine Care Home Health referral sources

Develop and implement a weekly plan for community visibility activities and provider office calls

Plan, implement, and oversee public relations activities for Alpine Care Home Health, including development of cooperative relationships, memberships and partnerships with key community healthcare organizations, senior communities, and other agencies; work in conjunction with other sales representatives and clinical educators

Create and manage community events, health fairs, and trade shows to include concept development, staffing, and logistics (support, transportation, setup, displays and collateral materials)

Communicate effectively with current customers/accounts to increase referrals

Prepare activity reports as requested. Reconcile all marketing, tracking, and expense reports

Plan, develop, and implement marketing projects such as brochures, fliers, promotional items, PowerPoint presentations, and displays

Attend all required meetings and in-services

Ensure the integrity of the episode by obtaining needed documentation and signatures for verbal orders, face to face encounters, and all pre-claim requirements

Follows-up with hospitalized/SNF/Rehab patients to assure their return to Alpine Care Home Health upon discharge

Mail out "Thank You" notes to all referral sources

Assist with recovery from service failures to prevent loss of account/referral source

Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

Must maintain a valid driver's license and good driving record

Four years of experience in customer service, sales, marketing and/or public relations

This position requires frequent travel to patients' homes and the ability to stand, walk, bend, stoop, reach, climb stairs, and lift or move up to 50 pounds occasionally while providing patient care and using appropriate safe patient handling techniques. The employee must be able to safely navigate varying home environments, operate a motor vehicle, and perform clinical duties with or without reasonable accommodation.

Ability to adapt and apply guidelines and procedures

Ability to analyze problems and resolve issues in a rapid, direct, and complete manner

Skill in teamwork and maintaining relationships with patients, caregivers, and coworkers

Experience in the healthcare field; work with the geriatric population preferred

Knowledge of certified home health and ability to communicate this knowledge to others

ADDITIONAL FLORIDA REQUIREMENTS

Active CPR Certification

PREFERRED KNOWLEDGE, SKILLS AND EXPERIENCE

Bachelor's Degree in business, marketing, communications, or related field

Prior experience with Home Care

Perks and Benefits (What we offer):

Competitive salary and multiple health benefit options

Career growth and development

Mentorship and continued learning opportunities

Engaging and mission driven workplace

401(k) matching

Mileage reimbursement (if eligible)

Every person on our team helps shape the future of Alpine Care Home Health. If you're excited by meaningful work and shared impact, we’d love to hear from you.

Ready to apply?

You'll be redirected to AlpineCare's application page.

Community Liaison

Is this role right for you?

Required skills

Nice to have

Role summary

Similar roles

See how RiseMe works