First Party Collector
Required skills
- payment arrangement
- daily calls
- delinquent debtors
- client support
- disputes
- compliance
- closure
- escalation
- Microsoft Office
- data entry
Nice to have
- collections
- sales
- telemarketing
- customer service
- call center
- Excel
Role summary
Altus Receivables is seeking Remote First Party Collectors to join their growing team. The primary responsibility is to contact debtors via phone, mail, or email to collect payments or resolve issues. Collectors will assess financial situations, review documents, and establish resolutions while adhering to compliance requirements. Key duties include negotiating payment plans, placing daily calls, resolving disputes, and meeting monthly quotas. Experience in collections, sales, telemarketing, customer service, or call centers is preferred, along with proficiency in Microsoft Office and strong computer skills. Salesforce experience is a plus. The role requires strong negotiation, de-escalation, communication, and organizational skills.
- Negotiate payment in full or secure a payment arrangement
- Place daily calls to customers on behalf of our client
- Create a sense of urgency on non-paying debtors
- Work closely with Client Support Representative to resolve disputes
- Maintain a positive attitude
- Remain respectful to debtors & peers
- Strong work ethics and integrity
- Prioritize time management
- Remain professional at all times
- Meet/exceed monthly phone, activity & fee quota’s
- Collections, sales, telemarketing, customer service or call center experience preferred
- Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred
- Critical Thinker
- Basic Math and Writing skills
- SalesForce experience is a plus
- Strong attention to detail and goal-oriented
- Ability to de-escalate adverse situations
- Strong interpersonal, communication, and organizational skills
- Dependability
- $13-15 p/h plus monthly bonus up to $500 (DOE)
- Benefit package with health, dental, vision, life, and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Originally posted on Himalayas
