Field Service Technician Stamping (Kentucky)
Required skills
- Mechanical systems
- Electrical systems
- Hydraulics
- Hand tools
- Volt/Ohm meter
- Oscilloscope
- Windows OS
- Installation
- Customer relations
- Service reports
Nice to have
- Bachelor’s degree
- related discipline
Role summary
A Field Service Technician is needed to perform installations and provide technical support for stamping equipment. This role requires a strong understanding of mechanical, electrical, and hydraulic systems, along with the ability to use specialized tools like Volt/Ohm meters and oscilloscopes. The technician will be responsible for maintaining excellent customer and coworker relations, completing service reports and technical documentation, and traveling regularly, including overnight stays. A commitment to safety and attention to detail are essential for success in this position.
ESSENTIAL FUNCTIONS:
- Complete all aspects of the installation:
- Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
- Complete status (service) reports, expense reports every week, and technical documentation as needed.
- Maintain excellent customer relations and follow through on customer issues.
- Maintain excellent coworker and manager relations.
- Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.)
- Regular travel.
- Provide feedback to the manager on any machine and customer issues that require further action.
NON-ESSENTIAL FUNCTIONS:
- Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health, and safety program.
REPORTING RELATIONSHIP:
Area and Regional Service Managers
SUBORDINATE STAFF:
None
KNOWLEDGE:
This position requires technical and working knowledge of:
- Mechanical systems
- Electrical systems
- Hydraulics
- Bachelor’s degree preferred, or an equivalent combination of education and practical experience, in a related discipline.
SKILLS:
- Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
- Working knowledge of computers and Windows OS.
- Excellent written and verbal communication.
- Excellent relational skills (with customers, coworkers (senior and junior), and management).
TRAVEL:
Routine travel, with overnight and weekend stays as needed.
MENTAL ABILITIES:
- Ability to work harmoniously with others.
- Ability to accept and follow instructions; able to follow the chain of command.
- Ability to support a positive, “can-do” attitude.
- Ability to work alone and without direct supervision.
- Ability to take initiative, ownership, and be initiative-taking.
- Thorough and pays attention to detail. Takes an approach of doing a task correctly, not just “good enough”.
- Able to redirect quickly if needed.
- I am motivated and have self-initiative.
WORKING CONDITIONS:
LIFTING: Average Weight: 50 lb. Frequency: Daily
