LIBRARY IT SPECIALIST

JOB DESCRIPTION

JOB TITLE: Part-Time Library IT Specialist

EMPLOYER: American Baptist Theological Seminary (DBA) American Baptist College

DEPARTMENT: Library Services

REPORTS TO: Director of Library Services

EFFECTIVE DATE: 10/01/2026

SUMMARY:

This position is responsible for managing, maintaining, and troubleshooting the hardware and

software in the Susie McClure Library.

** This role is a temporary 1-year project, contingent upon the renewal and availability of

grant-based funding.

DUTIES AND RESPONSIBILITIES:

• Hardware & Software Support: Installs, maintains, configures, and repairs new and

existing library computers, printers, scanners, network hardware, and mobile peripherals

in collaboration with IT.

• Help Desk & Troubleshooting: Resolves technical issues for library staff and helps

patrons with public-facing technology (e.g., Wi-Fi access, database logins, mobile

devices, and printing/scanning).

• Staff & Patron Training: Conducts training sessions for faculty and staff on new and

existing software, productivity tools, and digital platforms, and assists with basic digital

literacy in collaboration with IT.

• Reporting & Documentation: Tracks hardware/software upgrades, maintains inventory

records, and generates system usage reports on circulating library technology in

collaboration with IT.

• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma with relevant IT experience, or an associate/bachelor's degree in

information technology, computer science, or library and information science.

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• Familiarity with networking basics, operating systems (Windows/Mac/Linux),

mobile/tablet support, and library-specific software or databases.

• Strong customer service orientation, patience when assisting non-technical patrons, and

clear communication abilities.

• Certificates, licenses and registrations required:

o N/A

• Computer skills required:

o Internet Software;

o Spreadsheet Software (Excel);

o Inventory Software;

o Word Processing Software (Word);

o Electronic Mail Software (Outlook);

o Presentation software (PowerPoint);

o Publisher software.

• Other skills required:

o Experience with educational technology like SMART Boards, Microsoft Teams,

configuring PCs, and basic computer/technology repair is a plus.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing

demands; Changes approach or method to best fit the situation; Able to deal with

frequent change, delays, or unexpected events.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work

responsibilities are covered when absent; Arrives at meetings and appointments on

time.

• Customer Service - Manages difficult or emotional customer situations; Responds

promptly to customer needs; Solicits customer feedback to improve service; Responds to

requests for service and assistance; Meets commitments.

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased

responsibilities; Takes independent actions and calculated risks; Looks for and takes

advantage of opportunities; Asks for and offers help when needed.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate

judgment; Supports and explains reasoning for decisions; Includes appropriate people in

decision-making process; Makes timely decisions.

• Oral Communication - Speaks clearly and persuasively in positive or negative

situations; Listens and gets clarification; Responds well to questions; Demonstrates

group presentation skills; Participates in meetings.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and

analyzes information skillfully; Develops alternative solutions; Works well in group

problem-solving situations; Uses reason even when dealing with emotional topics.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure;

Treats others with respect and consideration regardless of their status or position;

Accepts responsibility for own actions; Follows through on commitments.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and

openness to others' views; Gives and welcomes feedback; Contributes to building a

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positive team spirit; Puts success of team above own interests; Able to build morale and

group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Written Communication - Writes clearly and informatively; Edits work for spelling and

grammar; Varies writing style to meet needs; Presents numerical data effectively; Able

to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand.

• Continually required to walk.

• Frequently required to sit.

• Continually required to utilize hand and finger dexterity.

• Frequently required to climb, balance, bend, stoop, kneel or crawl.

• Occasionally/Frequently/Continually required to talk or hear.

• The employee must (Select applicable)

o occasionally lift and/or move up to _50__ pounds.