Apple Tree Dental Verified
Healthcare
Community Care Coordinator
Rochester, MNOnsiteFull TimePosted 11 days agoVisa sponsorship available
Required skills
- dental care
- special access needs
- scheduling
- provider availability
- customer service
- on-site dental care
- oral health care screening
- clinical provider schedules
- customer service inquiries
- Open Dental
Nice to have
- phone experience
- Dental office experience
Role summary
Seeking a Community Care Coordinator for a non-profit group practice focused on providing dental care to individuals with special access needs. This role is responsible for managing patient scheduling, coordinating provider availability for on-site visits, and delivering exceptional customer service. Key duties include preparing schedules, documenting inquiries, updating records, verifying insurance, processing claims, and managing treatment plans and pre-authorizations. Experience in customer service, scheduling, and dental office operations is preferred.
Join our non-profit group practice dedicated to providing comprehensive dental care to all individuals, including those with special access needs who face barriers to care. We are seeking a Community Care Coordinator to ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service. Works directly with a facility dental liaison to ensure successful on-site dental care and oral health care screening visits
Prepare the clinical provider schedules for on-site care visits
Report, document, and address customer service inquiries from patients, patient representatives, and facility staff members
Coordinate monthly visits to our contracted on-site care facilities for dental services and oral health screenings
Enter monthly provider schedules into Open Dental and distribute to appropriate staff
Update facility records as needed
Confirm patient appointments, with family members and/or the facility staff
Scan and enter new and/or updated patient information
Enter and verify insurance plans, and document changes and updates accordingly
Perform pre and post quality assurance for appointments and send insurance claims
Send and follow up on treatment plans sent to families and update status accordingly
Send and follow up on insurance pre-authorizations and update status accordingly
Scan and process patient treatment information including fax correspondences
Discuss appointment and account information with patients and their responsible parties Meaningful Work – Make a difference in a mission-driven, patient-centered practice.
Professional Growth – Gain valuable experience in a supportive team environment.
Inclusive Workplace – Work in a welcoming setting where all contributions are valued. HS Diploma or GED required
Customer Service, scheduling, and phone experience preferred
Dental office experience strongly preferred, but not required
Key Responsibilities
Why Join Us?
Requirements
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