QA Specialist / Customer Care Coordinator

Company Name

Overview

Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

-Pay Rate: $18 per hour 

-Schedule: Various shifts between 8a-7pm with rotating weekends 

-Full-time, year-round work

What We Offer:

• Weekly pay via direct deposit
• Commission on top of hourly rate
• Paid training — no HVAC experience required
• Career path into Sales Advisor roles
• Full-time employees also receive:
  • Insurance available after 31 days
  • Low-cost medical (as low as $5/week)
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • Paid time off + holiday pay
  • Company-paid life insurance

Responsibilities

What You’ll Do:

• Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers

• Investigate service quality issues including pricing, damages, and technician performance

• Document and track all customer complaints and QA trends in a timely and detailed manner

• Coordinate resolutions by working closely with local service center teams and leadership

• Review and respond to customer satisfaction surveys, especially negative feedback

• Deliver quality insights and provide quarterly complaint analysis by branch and region

• Ensure service consistency and continuous improvement in the customer experience

Qualifications

What You Need:

• 1–2 years of customer service or call center experience

• Complaint escalation/resolution experience is REQUIRED
• 4–8 years of experience in quality control, inside sales, or a similar customer-focused role

• Exceptional communication skills and attention to detail

• Strong computer and documentation skills

• A proactive mindset, dependable attitude, and commitment to quality outcomes

• Pre-employment drug screen and nationwide background check required.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.