Front Desk Associate

Join Our AoPS Academy as a Front Desk Associate!

As part-time front desk staff at our location in San Mateo, CA you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role, you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.

The Front Desk Associate will:

Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member

Manage and respond to customer inquiries both by phone and email

Maintain multiple calendars, schedule meetings and ensure everything is up-to-date

Use internal database to generate reports and lists

Data entry

Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups

Organize and prepare classroom and office supplies

Supervise students between classes

Perform light cleaning duties; assume responsibility for the organization, operation, and appearance of the lobby and front desk area

Participate in occasional outreach/in-reach opportunities

Other duties as assigned

The ideal candidate has:

Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred

Strong organizational, prioritization, and computer skills (both Apple and PC)

Strong communication skills with De-escalation instincts

Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage

Establish and maintain positive, effective working relationships with students, parents, staff, and the general public

Ability to work both independently and collaboratively

Maintain flexibility to effectively solve problems under pressure

Administrative and/or customer service experience

CSR & CRM Experience

Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)

Motivated to learn new technologies

Maintain customer confidentiality

Excited about our mission of motivating high-performing students

Lift up to 25lbs

Work schedule:

This is an in-person, part-time position at our San Mateo location.

Our team is currently seeking candidates who can work the following days:

Day Hours Friday 3:00 PM - 8:30 PM Saturday 11:00 AM - 5:00 PM Sunday TBD

Why join AoPS:

Pay Rate: 24.29 - 24.86/hour.

Impact: Be the welcoming face of AoPS Academy, supporting campus operations and helping create positive first impressions for students and families in our mission to train great problem solvers

Culture: Join a team of lifelong learners dedicated to discovering, inspiring, and training high-performing students in advanced problem-solving education

Benefits: Paid sick leave, employee discounts on classes and Beast Academy Online subscriptions

Future Planning: 401(k) retirement plan with company match

Quality of Life: Part-time flexibility with afternoon/evening hours during the academic year and day shifts available in summer

About AoPS Academy

AoPS Academy is a year-round educational enrichment program.

Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies.

AoPS Academy is a program of Art of Problem Solving, a global leader in K–12 advanced education. AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a world-class curriculum in math, science, and language arts for students in grades 1-12, creating an environment where exploration meets challenge, right in your local neighborhood. Students learn in small classes led by accomplished instructors and collaborate with a peer group who share their passion for learning.

We have opened 20+ academies across the nation since 2016 and are still growing!

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.