HOA Assistant Manager
Required skills
- HOA
- Assistant Manager
- onsite
- management agreement
- dedicatory documents
- Community Association Manager
- amenities
- recreation facilities
- Board of Directors
- homeowners/residents
Nice to have
- 5-star customer service
Role summary
SBB Management is seeking an onsite Assistant HOA Manager to oversee day-to-day operations, ensuring compliance with management agreements and association policies. This role involves supporting the Community Association Manager, assisting with amenity operations, providing administrative and managerial guidance to the Board of Directors, and interacting directly with homeowners. Key responsibilities include managing facility access, conducting resident orientations, overseeing facility inspections, procuring and managing vendor contracts, and coordinating community communications. The ideal candidate will possess strong customer service, analytical, and communication skills, with the ability to build rapport and provide solutions to residents' housing needs.
SBB Management is looking for an onsite Assistant HOA manager
- Manage the day-to-day operations in accordance with the management agreement and the Community Association's policies and procedures.
- Read, understand and be knowledgeable with management contract and dedicatory documents for the Community Association. Support Community Association Manager in enforcement and administration.
- Assist in the daily operations of the amenities and recreation facilities.
- Guide Board of Directors by providing professional administrative and managerial assistance.
- Meet and greet homeowners/residents that walk into the office.
- Answer incoming phone calls as needed.
- Return emails and voicemails within 24 hours or to the extent possible.
- Assist in administering facility card access and badge ID systems.
- Assist in conducting New Resident Orientations.
- Assist with maintenance of office equipment and supplies and overall appearance of the amenities and recreation facilities.
- Oversee and conduct inspections of common areas and building facilities for maintenance.
- Procure proposals and manage vendor contracts.
- Administer reservation schedule and process for Resident’s Community Center and other community amenities.
- Coordinate e-blasts and exercise good communication skills.
- Elevate every day by creating an amazing experience for our customers as well as team members.
- Provide solutions to customers to help them solve their housing needs.
- Special projects and other duties as assigned.
- HS Diploma or GED
- Ability to deliver a 5-star customer service to the Board and the residents
- Ability to advise and direct the Board to make the necessary decisions
- Ability to build rapport with clients
- Strong analytical and critical thinking skills
- Excellent written and verbal communication skills
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