IT Help Desk Engineer

Athens, GAOnsiteFull TimePosted 2 days ago

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Required skills

Malware Cleanup
firewall configuration
VPN client configuration
OSX
Microsoft Office 365
Microsoft mainstream products
CompTIA A+
CompTIA Network+
Valid driver's license
personal car

Nice to have

industry standard certifications
obtaining new certifications

Role summary

Athens Micro, an IT service provider specializing in computer network and server support for small to medium-sized businesses in North Georgia, seeks an IT Help Desk Engineer. The role involves assisting users with issues like malware cleanup and firewall configuration, as well as VPN client setup. The company values learning, integrity, helpfulness, responsiveness, and attention to detail. This is a full-time, onsite position requiring proficiency in Microsoft products and relevant certifications.

Who We Are

Athens Micro is an IT service provider, specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation since 1983, we are the largest and most reputable managed service provider in the area.

The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every day. Do the Right Thing means we do what we should do for our clients, the company, and ourselves. Helpful means we are always a help to our clients and fellow team members. Responsive means we are quick to respond to our client’s needs. Attention to Details means we strive for perfection in all that we do.

We hire, evaluate, and recognize our teammates based on core values, so it’s important that you share these values in order to be part of our team.

What We Look For

Someone passionate about technology
The ability to think quickly and act swiftly
A positive attitude

Responsibilities

Assist our users with a wide range of potential issues, ranging from Malware Cleanup to light firewall configuration
Assist with VPN client configuration

Skills

Basic Hardware and Software Troubleshooting
Basic Knowledge of OSX

Requirements

CompTIA A+ and Network+ are a plus
CompTIA A+ required after 90 days of employment
Microsoft certification with a focus on Office 365 required after 180 days of employment
Proficiency in all Microsoft mainstream products and software
Any other industry standard certifications
Valid driver's license and personal car
Background check and pre-employment screening
Possibility of onsite work when on-call

Benefits

Smart, helpful co-workers
Schedule flexibility after time spent on project, after-hours and weekends
Medical, Dental, Vision, and Disability Insurance
401k with matching in addition to paid salary
Paid Time Off and Paid Holidays
Monthly bonuses for meeting goals
Training and bonus incentives for continued education and obtaining new certifications

This is a full time position.

Ready to apply?

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