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iCapital Verified
FinTech, Financial Services, Wealth Management

Service Desk Engineer - Associate

RemoteRemoteFull Time$70,000–$85,000 /yrPosted 28 days agoVisa sponsorship available

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Required skills

  • O365
  • OneDrive
  • Exchange
  • Windows
  • MS Office
  • Microsoft cloud-related technologies
  • desktop technologies
  • end-user technical support

Nice to have

  • VDI environments
  • PowerShell
  • Mac OSX
  • A/V systems
  • ServiceNow

Role summary

iCapital is seeking an Associate Service Desk Engineer for its Corporate Technology team. This hands-on role involves providing expert end-user support, troubleshooting, and issue resolution for applications, systems, and devices. Responsibilities include user access management, system testing, hardware/software preparation for new hires, and root cause analysis. The ideal candidate will have at least 3 years of experience in end-user technical support, Microsoft cloud technologies (O365, OneDrive, Exchange), and desktop technologies (Windows, MS Office). Familiarity with VDI, PowerShell, Mac OSX, A/V systems, and ServiceNow is a plus. The role requires excellent communication, time management, and the ability to work under pressure in a fast-paced environment. This is a hybrid role with a salary range of $70,000-$85,000.

About the Role

iCapital is seeking a Service Desk Engineer to join the Corporate Technology team. This role is hands-on and requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. The ideal candidate will have excellent problem-solving skills, familiar with remote trouble shooting techniques, and the ability to give clear technical instructions.

Responsibilities

  • Provide end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices. 
  • Perform user access provisioning and deprovisioning. 
  • Assist in the testing and deployment of new systems, platforms, and applications. 
  • Prepare hardware and software for new employees. 
  • Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions. 
  • Document incidents and tasks in the corporate ticket management system. 
  • Participate in calls after hours to provide resolutions to employees.

    • Qualifications

  • 3+ years of recent end-user technical support experience
  • 3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange)
  • 3+ years of experience in desktop technologies (Windows, MS Office)
  • Familiarity and experience with VDI environments
  • Experience with PowerShell, Mac OSX, and/or A/V systems is a plus 
  • Experience with ServiceNow is a plus 
  • Excellent written and verbal communication skills
  • Strong time management and the ability to prioritize tasks
  • Able to thrive in a fast-paced environment and work effectively under pressure

    • Benefits

    The base salary range for this role is $70,000 to $85,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

    We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

    For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

    iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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