Director of Front Office | Hotel & Convention Center

Montgomery, ALOnsiteFull TimeDirectorPosted 2 months agoVisa sponsorship available

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Required skills

Front Office Management
P&L Management
Labor Forecasting
Upsell Programs
Brand Standard Audits
Quality Assurance
Night Audit
Crisis Management
Team Motivation

Nice to have

high-volume
full-service hotel
resort
guest-focused
Sales
Marketing

Role summary

Seeking a guest-focused Director of Front Office for the Renaissance Montgomery Hotel & Spa at the Convention Center. This role involves managing front office operations, including P&L, labor forecasting, and upsell programs. The ideal candidate will have at least 3 years of Front Office Management experience in a high-volume, full-service hotel or resort, and experience with brand standard audits, QA inspections, and night audit oversight. Crisis management experience is also required. This position offers the opportunity to lead at a market-leading asset within the PCH Hotels & Resorts portfolio, with competitive rewards and career growth potential.

Director of Front Office

Renaissance Montgomery Hotel & Spa at the Convention Center

Montgomery, AL

We’re seeking a guest-focused professional to join our team as the Director of Front Office. If you are passionate about unforgettable guest experiences and motivating a team of dedicated individuals, we want to hear from you!

At the Renaissance Montgomery Hotel & Spa, we create experiences that bring people together at scale. Connected to the Montgomery Convention Center and the Montgomery Performing Arts Centre (MPAC), this property sits at the center of the city’s business and cultural district.

With over 340 guest rooms, a full-service European-style spa, rooftop pool, multiple dining outlets, and the largest meeting and convention space in the region, this hotel is a market leader for group, association, and citywide events.

As part of the PCH Hotels & Resorts portfolio, you’ll join a team known for performance and a commitment to delivering Hospitality with Heart & Soul.

What you Will Bring to the Table:

Minimum 3 years Front Office Management experience in a high-volume, full-service hotel or resort
Ability to manage departmental P&L, forecast labor hours against occupancy fluctuations, and drive front-desk upsell programs
Experience preparing for brand standard audits, quality assurance (QA) inspections, and night audit oversight
Crisis Management experience

Why Join US?

Join a Market-Leading Asset – Represent the largest and most active meetings product in the region, with unmatched convention and event capabilities
Culture That Matters – Join a company grounded in core values, where trust, relationships, and people come first
Collaborative Support – Partner with experienced leaders in Sales, Marketing, and Operations across PCH Hotels & Resorts
Career Growth – Be part of a portfolio of award-winning hotels with opportunities to grow your career
Competitive Rewards – Comprehensive compensation and benefits, including medical, dental, vision, 401(k), PTO, and travel perks

If you’re ready to lead at a high level and drive results for one of the Southeast’s most unique convention hotel experiences, we’d love to connect!

Ready to apply?

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