General Manager - Super Duper Burgers

Super Duper Burgers Born and bred in the Bay Area, Super Duper Burgers is locally owned, community fueled, and obsessed with quality. From our first neighborhood shop to 20+ locations across Northern California, we bring together fresh, locally sourced ingredients, slow-food values, and genuine Bay Area hospitality. We’re building more than the Bay's best burgers here: we’re building a place where people, community, and great food come together.

Position Objective

The General Manager is the senior on-site leader responsible for the restaurant’s guest experience, team culture, operational execution, and financial results. This hands-on role builds future leaders, maintains high standards for food, hospitality, and cleanliness, and treats the restaurant like their own business.

Position Accountabilities

• Guest Experience – Consistently deliver friendly, efficient hospitality and high-quality food.
• People & Culture – Hire, develop, and retain managers and hourly team members while building a strong leadership pipeline.
• Operations Excellence – Maintain strong front-of-house and back-of-house execution, cleanliness, safety, and equipment readiness.
• Financial Performance – Own restaurant budgets, labor, food costs, and controllable expenses.
• Compliance – Uphold company policies, food safety standards, applicable labor laws, and workplace safety requirements.

Key Responsibilities

Leadership & Culture:

• Lead the restaurant with passion, accountability, and a strong sense of ownership.
• Models a positive, energetic, motivational, and service-focused leadership presence on the floor.
• Champion company culture and ensure it is consistently reflected in service and team behavior.
• Set clear expectations, maintains a clear line of communication, holds the restaurant management and staff accountable.
• Lead pre-shift meetings to ensure team alignment with daily goals and service standards.
• Guest Experience & Service Standards: Set and maintains high standards for food quality, guest service, cleanliness, and team performance.
• Drive guest satisfaction by regularly reviewing customer feedback and implementing improvements.
• Ensure quality of food and beverages is executed to Super Duper standards.

Operations:

• Manage daily operations to ensure smooth and efficient execution across front-of-house and back-of-house.
• Ensure the restaurant is kept clean and always organized.
• Ensure all food safety, sanitation, and cleanliness procedures are followed and enforced.
• Oversee preventative maintenance and addresses equipment issues promptly to minimize downtime.
• Maintain proper inventory levels, minimizes waste, and ensures ordering aligns with business needs and budget goals.
• Conduct regular audits (cleanliness, food safety, cash handling, equipment) to ensure compliance with Super Duper standards, policies and procedures.

Team Development & Training:

• Hire, train, mentor, and retain top-performing team members; builds a pipeline of future leaders for both FOH and BOH staff.
• Develop and hold management team accountable to monthly development plans and performance goals.
• Coach all team members regularly through direct feedback, recognition, and performance reviews.
• Supervise all staff members and monitors staffing levels throughout the shift.

Administrative Responsibilities:

• Perform administrative duties including processing of new hire, promotions, termination paperwork, etc.
• Ensure accurate and timely submission of payroll, timekeeping, and tip distribution.
• Maintain full compliance with local labor laws, safety guidelines, and company policies.
• Ensure company policies are implemented & communicated to staff.
• Ensure all members of the restaurant team work in a safe, professional and positive work environment.
• Escalate employee relations issues to District Manager, SGM, and/or Human Resources.
• Ensure scheduling expectations are adhere to.
• Ensure all invoices are submitted and accounted for.

Financial Awareness:

• Operate the restaurant in accordance with financial budget and meets the profitability target.
• Partner with marketing to execute local store marketing efforts and seasonal promotions.
• Review P&L statements regularly.

Experience

• 3-5 years of General Manager experience in restaurant, hospitality, or a comparable service driven environment.
• Leadership experience in fast-casual, QSR, or high-volume restaurants
• Strong understanding of hospitality-driven service models
• Experience leading teams and managing complex service periods
• Working knowledge of labor management, food safety, and compliance
• Proven ability to coach and develop leaders

Certifications

• Food safety and RBS certification are required
• If not currently certified, employee must complete certifications within 30 days of hire
• Harassment Prevention Training

Physical Job Requirements

The ideal candidate must be able to perform all physical requirements of the role, with or without reasonable accommodation, including:

Must be able to remain in a stationary position 80% of the time.

You will be required to frequently lift and move boxes, tables, umbrellas, chairs, and other items weighing up to 50 lbs. for various needs of the restaurant.

All locations have patios, and it is required that you work in outdoor weather conditions to take care of guests and maintain the patio area.

You may be exposed to hot kitchen areas and walk-in refrigerators or freezers

Compensation & Benefits

• Competitive Salary/Pay aligned with role and experience
• 401 (k) Retirement Savings Plan
• Supplemental phone allowance
• Dining Privileges at 9 of San Francisco's Best Restaurants
• $1,000 Manager Referral Bonus (Applies to all 15 Restaurants in the group!)
• We cover 100% of Health Insurance & Dental for this position
• Employee portal for paystubs, W-2, and benefit access
• Transportation and commuter benefits
• Group gym membership rates
• Career development opportunities
• On-Demand Pay

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.