Healthcare, Hospitals & Clinics

IS Support Services Specialist Intermediate

KentuckyOnsiteFull TimeMid-levelPosted 1 month agoVisa sponsorship available

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Required skills

IT support
hardware
clinical application
end users
hospital
physician practices
healthcare facilities
remote support
on-premise support
driver's license

Nice to have

project scope
project objectives
IT project initiatives
process revision
procedure development

Role summary

Baptist Health Corbin is seeking an IS Support Services Specialist Intermediate to provide first and second-tier IT support to end users in healthcare facilities. The role involves supporting computer hardware, general software, and some clinical applications. Responsibilities include analyzing user needs, documenting requirements, and coordinating with IT teams for application deployment. The position may also involve defining project scope and assisting with IT project initiatives. Support will be provided to various locations including the main hospital campus, associated facilities, physician practices, and remote employees.

Summary

Job Description:

Baptist Health Corbin is looking for an IS Support Services Specialist Intermediate to join our team!

Provides highly responsive first and second-tier IT support to end users within the hospital, physician practices, and other related healthcare facilities within the market. Support scope includes but is not limited to computer hardware and related equipment, general software and application installation and support, and some clinical application and hardware support. Analyzes user needs, documents solution requirements, and revises or develops processes or procedures as necessary. Coordinates with other Baptist Health IT infrastructure and application teams to deploy and support healthcare applications to ensure system availability, and ultimately support patient care.

Under general direction, may formulate/define project scope and objectives based on application specifications and user defined needs. May assist in the implementation of both local and systemwide IT project initiatives with hospital implications.

Support oversight includes users and equipment in the following locations:

Main hospital campus
Associated clinical and support facilities in the surrounding market, often off of the main hospital campus, such as diagnostic centers, surgery centers, labs, etc.
Baptist Health Medical Group physician practices and remote clinic locations
Remote support for work-from-home Baptist employees within the market
Collectively, this often includes a large geographical area within the counties surrounding the main hospital. Both remote and on-premise support may be in scope

Qualifications:

Bachelor’s degree two years job- related experience, or one-year direct experience in lieu of degree.

Driver's license.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

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