Burglary Monitoring Specialist

Job Description

The Burglary Monitoring Specialist plays a critical role in protecting Best Buy employees, customers, and assets by monitoring retail locations through CCTV systems, live alarm activity, and burglary prevention tools. This role responds to potential security threats, burglaries, vandalism, and property damage by assessing incidents in real time, coordinating with key holders and law enforcement, and documenting events through detailed reports and evidence collection. The specialist serves as a key communication link during security incidents while helping maintain a safe and secure environment across Best Buy locations.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non-Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

This is a full-time overnight position from 11:30pm – 8:00am CST

What You’ll Do

• Research active alarms provided by alarm monitoring center for potential burglaries in progress and report findings back to Key Holders and Law Enforcement.
• Monitor CCTV for anomalies in locations that may indicate subjects are preparing to burglarize our locations
• Provide an initial incident report to Field Asset Protection Leaders.
• Prepare and provide a nightly End of Day (EOD) Report that includes alarm numbers, incident summaries, etc.
• Analyze burglary trends to identify locations and markets that may be targeted.
• Analyze method of operation that subjects targeting locations may utilize and provide recommendations to deter burglary attempts or identify ways to catch subjects before losses occur.
• Report any questionable activity to the local authorities and store leaders.

Basic qualifications

• 1+ years of analyst or customer service experience
• 1+ years of security or related experience

Preferred qualifications

• 1+ years of experience working at a Best Buy retail store, Geek Squad Repair Depot, or DDC
• 1+ years of experience in CCTV
• Intermediate Microsoft Office Suite
• Experience with Securitas Technology, LVT, or Everon alarm systems
• Law enforcement experience
• Ability to work collaboratively and independently at times
• Call center experience and/or communication skills

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.