Food & Beverage, Retail, Coffee

Cafe Manager | Boston

Boston, MAOnsiteFull TimeManager / Head$70,000–$80,000 /yrPosted 5 days agoVisa sponsorship available

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Required skills

Cafe Manager
Hospitality
Inventory Management
Supply Chain Ordering
Specialty Coffee
Customer Service
Team Leadership
Training
Scheduling
Vendor Relations

Nice to have

Unionized Environment

Role summary

Blank Street is seeking a Cafe Manager in Boston to oversee all aspects of their cafe operations. This role involves leading and developing hospitality teams, managing inventory and supply chain ordering, ensuring high standards of product quality and customer service, and driving business growth. The Cafe Manager will be responsible for hiring, training, scheduling, and maintaining operational excellence, with a significant portion of their time spent leading by example on the floor. A passion for coffee and customer service is essential, with experience in a unionized environment being a plus.

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading

Add a Spark to the Ordinary…

Cafe Managers are central to the success of Blank Street and take full ownership of their four walls. They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintaining strong operational standards through effective inventory and performance management. Cafe Managers are also responsible for hiring great talent, driving business growth and continuous improvement, and may support light project work that contributes to the broader business and their own professional development.

Who We’re Looking For

Experience hiring, developing and managing hospitality teams

Experience managing inventory and supply chain ordering

Love for coffee and customer service

Experience working in a unionized environment is a plus

Strong knowledge of specialty coffee, espresso and equipment is a must

Strong decision making and multi-taking skills

Strong interpersonal communication skills

What You’ll Own

Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.

Step in to cover scheduling gaps or time off in the store schedule

Create and publish staff schedules according to state and local labor laws

Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time

Recruit super star talent in collaboration with the People Team

Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed

Ensure coffee accreditations are handled on time for new employees in line with company standards

Work to maintain the very best team engagement scores

Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team

Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System

Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products

Ensure the safety, cleanliness and presentation of your location in line with company policies

Maintain operational excellence achieving company standard scores and above via our auditing platform

Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty

Be a champion of your store’s financial performance and peak business throughput

Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision

Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve

Requirements

4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands

Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Benefits & Perks

$70,000 - $80,000 annual salary.

Blank Street, in good faith, believes that the posted salary range is accurate for this role in Boston at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.

15 days of paid annual leave (on top of company-observed holidays and sick time)

Three health plan options, with full coverage available for two employee-only tiers.

Commuter benefits

Parental leave

Bereavement leave

Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️

Regular social outings with the team

Free Blank Street swag

This job description is intended to describe the general nature and level of work performed in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities and expectations may change from time to time based on business needs, and Blank Street reserves the right to modify, add, or remove duties at any time.

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