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Software Development, IT Consulting

Systems Engineer 3 (Watch Desk) - Jira/Confluence/Rancher/Redis/NiFi/Docker/Kubernetes/AWS/Nagios/Prometheus

San Antonio, TXOnsiteFull Time$130,000–$270,000 /yrPosted 4 days ago

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Required skills

  • Top Secret/SCI
  • Polygraph
  • U.S. citizen
  • 24x7 environment
  • disparate data sources
  • virtualization

Role summary

Captivation Software is seeking a senior Systems Engineer for their Watch Desk team. This role involves monitoring system health, availability, performance, and data pipelines, investigating and resolving alerts and incidents, and performing recovery actions. The engineer will maintain tickets, logs, SOPs, metrics, and reports, providing status updates and shift handoffs. Key responsibilities include troubleshooting OS, applications, networks, and data flows, and generating customer-facing reports and documentation. The position requires a Top Secret/SCI clearance with a Polygraph and at least 20 years of relevant experience, or 25 years without a degree. Proficiency in Linux, various monitoring tools, containerization, and cloud platforms is essential.

Build to something to be proud of.

Captivation has built a reputation on providing customers exactly what is needed in a timely manner. Our team of engineers take pride in what they develop and constantly innovate to provide the best solution. Captivation is looking for software developers who can get stuff done while making a difference in support of the mission to protect our country.

Description

Captivation Software is looking for a senior level systems engineer who will be working on the watch floor and responsible for monitoring system health, availability, performance, and data pipelines; investigating alerts and incidents; performing authorized recovery actions; escalating unresolved issues; maintaining tickets, shift logs, SOPs, metrics, and reports; providing concise status updates and effective shift handoffs.

Requirements

Security Clearance:

  • Must currently hold a Top Secret/SCI U.S. Government security clearance with a favorable Polygraph, therefore all candidates must be a U.S. citizen

    • Minimum Qualifications:

  • Twenty (20) years-experience as a SE in programs and contracts of similar scope, type and complexity is required
  • Demonstrated experience in planning and leading Systems Engineering efforts is required.
  • Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required
  • Five (5) years of additional SE experience may be substituted for a bachelor’s degree.
  • Security Plus Certification (or willingness to attain within 6 months)

    • Required Skills:

  • Experience with RTRG Mission analytics operation and use
  • Monitoring OS and Applications
  • Troubleshooting OS and Applications and escalating as required
  • Troubleshooting dataflow and escalating as required
  • Troubleshooting network issue and escalating as required
  • Ability to read a variety of Graphs of systems information and interpret them to discern correct operations
  • Good communications skills written and verbal
  • Ability to dissect complex issues and generate concise accurate status
  • Generating metrics and reports for submission to customers using disparate data sources
  • Generating SOPs for use by the members of the Watch desk and/or customers
  • Ability to lead small team of WD shift personnel
  • Ability to direct and provide meaningful guidance to teammates
  • Maintain schedules as required

    • Required Skills:

  • Linux and command-line proficiency; hardware, software, network, and data-flow troubleshooting; clear communication and documentation; ability to follow and maintain SOPs, prioritize incidents, and work independently in a 24×7 environment.
  • Jira, Confluence, Rancher, Elasticsearch, Redis, NiFi, Docker, Kubernetes, AWS, virtualization, and monitoring tools such as Nagios, Grafana, and Prometheus.

    • This position is open for direct hires only. We will not consider candidates from third party staffing/recruiting firms.

    Benefits

  • Annual Salary: $130,000 - $270,000 (Depends on the Years of Experience)
  • Up to 20% 401k contribution (No Matching Required and Vested from Day 1)
  • Above Market Hourly Rates
  • $3,600 HSA Contribution
  • 6 Weeks Paid Time Off
  • Company Paid Employee Medical/Dental/Vision Insurance/Life Insurance/Short-Term & Long-Term Disability/AD&D
    • Ready to apply?
    You'll be redirected to Captivation Software's application page.

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