Patient Access Representative

Care Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you’ll gain the support and inspiration for a career you’ll find meaningful every day.

Patient Access Representative

Full-Time | Monday-FridayHybrid Schedule Available After 90 Days (3 days in-office, 2 days remote)

How You'll Contribute

Reporting to the Director of Patient Access Services or the Patient Access Supervisor, the Patient Access Representative (PAR) provides exceptional customer service to Care Dimensions patients, families, and referral sources. This role works with both active and prospective patients, educating callers on available services and ensuring a seamless experience.

The PAR is responsible for answering incoming calls, registering patients across all business lines, and directing callers to the appropriate department or team when needed. This position plays a vital role in supporting patient access and delivering compassionate, professional service.

Qualifications

#INDOTHER

The Pay Range listed is the anticipated hiring range of this position. Precise pay rates are determined through consideration of one or more of the following: education, training, relevant experience and work location. There are some cases in which the pay rate could exceed the range listed on this job post. Care Dimensions also offers a comprehensive benefits package – including employer-sponsored health insurance, paid time-off, tuition reimbursement, student loan paydown, supplemental insurance options and more – which adds to the company’s generous total rewards package.

Benefits are offered to employees that are scheduled to work 20+ hours/week, which include a generous earned time (vacation days) program, tuition reimbursement, scholarship programs, student loan paydown program, two retirement plans, in addition to medical/dental/vision/life/disability insurance, and so much more!

Care Dimensions is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Applicants needing a reasonable accommodation during any part of the interview process may request one.