Patient Access Representative - Remote
Required skills
- scheduling
- registration
- benefit verification
- financial clearance
- pre-visit collection
- patient data
- insurance carriers
- Medicare guidelines
- federal guidelines
- state guidelines
Nice to have
- clerical experience
- customer service experience
- medical terminology
- insurance plans
Role summary
Mercy is seeking a remote Patient Access Representative to be the first point of contact for patients, providing exceptional customer service and compassionate care. This role involves facilitating patient entry into Mercy facilities by managing scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre-visit collections. The representative will ensure accurate patient data is recorded, requiring strong attention to detail and knowledge of insurance carriers, Medicare guidelines, and relevant agencies. A High School diploma is required, with some college preferred. 1-3 years of clerical and customer service experience, along with familiarity with medical terminology and insurance plans, is preferred.
Find your calling at Mercy!
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.Position Details:
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.
Qualifications:
- Experience: 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred.
- Education: High School diploma required; some college helpful.
- Certifications: None.
- Other: Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.- Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Originally posted on Himalayas
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