Santa Helper - The Americana at Brand

United StatesOnsiteTemporaryPosted 1 month agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

customer service
hospitality
professional demeanor
friendly demeanor
organized
detail oriented
flexible
weekends
early morning
late nights

Nice to have

clean shaven

Role summary

The Americana at Brand is seeking a Santa Helper to provide exceptional guest service in a friendly and engaging manner. Responsibilities include greeting guests, assisting with photos on Santa's sleigh, managing lines, answering property questions, and fulfilling special requests. This seasonal role requires a minimum of two years of hospitality experience, excellent communication skills, a cheerful attitude, and flexibility to work various shifts, including holidays. The position involves standing for extended periods and some physical tasks like pushing carts.

Our Santa Helpers will provide an unparalleled level of service in a professional, friendly, warm, and engaging manner to exceed guest expectations. Santa Helpers will greet guests, assist with posing children on Santa’s sleigh, and work to provide a memorable holiday experience. This role will help monitor lines of waiting guests, answer questions regarding the property, and attend to special requests from guests. Santa Helpers will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality. Must be comfortable with spreading holiday cheer and utilizing a variety of seasonal greetings. This is a Seasonal role beginning early November, until 12/24/26.

ESSENTIAL FUNCTIONS

Utilize all resources available to ensure full knowledge and understanding of Caruso property, to provide an exceptional 5-star service experience for our guests and/or residents.

Comfortable with welcoming our valued guests using a variety of seasonal greetings including, but not limited to, “Happy Holidays”, “Merry Christmas”, “Happy New Year.”

Uses outstanding customer service skills to properly resolve resident or guest complaints; follows company protocols through exercising “LEAP” from the Caruso Hospitality Standards.

Other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

Ability to provide superb customer service skills, while always maintaining a professional and friendly demeanor.

Minimum of two years’ experience in a hospitality setting.

Excellent verbal communication skills; Professional and pleasant tone of service.

Must be an organized, detail oriented, self-starter who is able to work independently and part of a group.

Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire Concierge team needs.

High School Graduate

Must have happy, cheerful attitude and the ability to make kids smile

Patience

Must love the holidays!

PHYSICAL DEMANDS & WORK ENVIRONMENT

Ability to understand and communicate effectively in English

Able to push a Bell Cart or Flat Bed up to 30 pounds

Standing for up to 8 hours a day

Sitting up to 8 hours a day, walking up to 8 hours a day

Ability to climb stairs

Ability to stoop and bend

Equipment used: phone system, computer, Radio, Bell Cart or Flat Bed Cart

Prefer to be clean shaven at all times

Uniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role.

Ready to apply?

You'll be redirected to Caruso's application page.

Santa Helper - The Americana at Brand

Is this role right for you?

Required skills

Nice to have

Role summary

Similar roles

See how RiseMe works