Social Services
Community Care Coordinator
Northlake, ILOnsiteFull TimeEntry-level (exp-based)Posted 1 month ago
Required skills
- Associate's Degree
- customer service
- diverse population
- communication skills
- assessment
- evaluations
- background check
Nice to have
- senior population
- data entry
Role summary
Catholic Charities of the Archdiocese of Chicago seeks a Community Care Coordinator to conduct resident assessments, develop service plans, and coordinate referrals to community resources. This role involves facilitating educational and wellness programs, managing resident concerns and crisis situations, and collaborating with multidisciplinary teams. The coordinator will monitor service delivery and housing placement needs, ensuring resident well-being. A minimum of an Associate's Degree and 1-3 years of relevant experience, including strong customer service and assessment skills, are required. A Bachelor's Degree and experience with the senior population and data entry are preferred.
Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.
Role Overview
The Community Care Coordinator conducts annual resident assessments and service plans, coordinate referrals and community resources, facilitate educational and wellness programs, manage resident concerns and crisis situations, monitor service delivery and housing placement needs, collaborate with multidisciplinary teams, and continuously enhance skills to support resident well-being and organizational success.
Job Responsibilities
PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.
Other Requirements: Comply with program and/or requirements related to:
Education and Experience Requirements: Minimum
Role Overview
The Community Care Coordinator conducts annual resident assessments and service plans, coordinate referrals and community resources, facilitate educational and wellness programs, manage resident concerns and crisis situations, monitor service delivery and housing placement needs, collaborate with multidisciplinary teams, and continuously enhance skills to support resident well-being and organizational success.
Job Responsibilities
- Conduct annual assessments of the residents' needs using the prescribed resident application. Research and maintain a network of service providers in the community. Assist residents in the development of their annual service plans, including but not limited to providing referrals with professionals standards, and external requirements of a relevant regulatory, licensing or accrediting bodies. Facilitate events and educational presentations for the residents and their families on topics including but not limited to health, wellness, safety, financial assistance, and residents rights.
- Handle all resident and visitor complaints as well as crisis situations in consultation with their supervisory chain in compliance with CCAC/Programmatic policies and procedures and treats each case with sensitivity and expedience.
- Coordinate the annual building assessment to identify residents who are frail and/or at risk. Assist residents in the development of annual service plans. Provide referrals to service agencies and service providers to the residents and monitor service delivery. Assist management when necessary to permanently place a resident in a more appropriate setting.
- Collaborate with multidisciplinary teams to coordinate services and ensure comprehensive care.
- Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.
PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.
- Kneel and move from sitting, bending, kneeling, or standing multiple times a day
- Climb up and down up to 3 flights of stairs at a time
- Lift, push, and pull up to 10 lbs
Other Requirements: Comply with program and/or requirements related to:
- Background check
Education and Experience Requirements: Minimum
- Associate's Degree (AA) in a related field of study 1-3 years relevant experience
- Strong customer service skills, able to work well with a diverse population, great communication skills.
- Previous experience completing assessment and evaluations.
- Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 3-5 years relevant experience
- Previous experience completing assessment and evaluations specifically within the senior population.
- Data entry experience preferred.
Ready to apply?
You'll be redirected to Catholic Charities of the Archdiocese of Chicago's application page.
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