Office Coordinator - Endocrinology

About Cayuga Health
Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.

Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.

Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.

We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.

Learn more at www.cayugahealth.org.

Summary: Under the direction of the Practice Manager, the Office Coordinator is responsible for the administrative function of daily operations of the tertiary partnership clinic. This role serves as the administrative point of contact for the practice, collaborating with various departments and facilitating effective communication and operations. Additionally, the Office Coordinator plays a vital role in supporting referral growth, coordination, and provider engagement.

Roles and Responsibilities:

• Develop and maintain a patient-centric culture, focusing on patient arrival and follow-up activities.
• Manage front office processes, coordinating scheduling and ensuring accuracy of daily charge input for inpatients and outpatients, including CPT and diagnosis codes.
• Act as the administrative point of contact for the clinic.
• Manage referral intake, coordinate patient appointments, coordinate patient travel (both to the clinic and to tertiary care center as needed) and ensure smooth transitions of care.
• Act as a liaison to referring providers about clinic services, addressing concerns and fostering ongoing collaboration to promote patient referrals and increase clinic volume.
• Use EMR messaging or order modules to obtain referral orders and process in/out-area referrals.
• Collect and fax required documentation to outside facilities.
• Schedule appointments with outside facilities and within Cayuga Health. You will communicate dates, instructions, and procedure requirements to patients.
• Follow up with patients and facilities to confirm appointments and document communication and statuses in EMR.
• Maintain policies and procedures specific to the referral process and ensure their implementation.
• Support practice leadership with accurate and timely reporting of quality metrics, financial and operational efficiencies, and other data as needed.
• Resolve patient complaints and answer questions regarding policies and procedures.
• Assist practice leadership and practice physician(s) with meeting coordination, patient inquiries, hospital commitments, correspondence, and other administrative support as required.
• Maintain and ensure proper supplies for the physical office, ensuring a safe and professional work environment.
• Collect data on quality metrics to report leadership team.
• Partner with IT department to help maintain setup and function of AV equipment within the clinic space.
• Perform other duties as required to provide administrative support to the practice.

Required Skills and Experience:

• Associates degree or equivalent work experience in a related field.
• Minimum of two years of experience in healthcare administration or related field.
• Proficiency in Microsoft Office Suite and other relevant software.

Preferred Skills:

• Bachelor's degree in healthcare administration or related field.
• Experience working in a multi-site healthcare practice.
• Strong organizational and communication skills, both verbal and written.

Physical Requirements:

• Sitting: 70%
• Standing: 30%
• Reaching: 10%
• Lifting: Must be able to lift up to 20 lbs.

Travel Requirements:

• Onsite -10% local travel

Pay Range Disclosure:

• Standard Rate of $20.00 - $30.00 per hour plus benefits

Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all. 

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at talentacquisition@cayugahealth.org.