Chief Experience Officer- Assisted Living
Required skills
- leadership experience
- healthcare setting
- assisted living
- skilled nursing
- strategic thinking
- planning skills
- communication skills
- relationship-building skills
- collaboratively
- cross-functionally
Nice to have
- commitment to excellence
- creatively
- innovatively
- outside the box
Role summary
Chapters Living is seeking a Chief Experience Officer for their Assisted Living community. This role requires visionary leadership to ensure efficient day-to-day operations, uphold high standards of resident care, and manage financial performance. The CXO will oversee hiring, training, and compliance with regulations, while fostering collaboration with residents, families, physicians, and associates. A minimum of 3 years of leadership experience in a healthcare setting, strong strategic thinking, data analysis skills, and a passion for exceptional customer experience are required. An Assisted Living Administrator Certification is also mandatory.
Description
Responsibilities:
- Ensure the efficient and effective day-to-day operations of the community.
- Provide visionary leadership to the community, setting and implementing strategic goals and objectives.
- Uphold high standards of resident care, working closely with the care team to provide and promote the health, safety, and well-being of residents.
- Oversee hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates.
- Ensure compliance with all federal, state, and local regulations.
- Foster effective communication and collaboration with associates, residents, families, and physicians.
- Manage budgets and financial performance to ensure the community's financial success.
- Develop and maintain relationships with local healthcare providers and other community resources.
Requirements
Licensure/Certification Requirements:
- Assisted Living Administrator Certification is required
Requirements:
- Minimum of 3 years leadership experience in a healthcare setting, preferably in assisted living, skilled nursing, or a related field is required.
- Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans.
- Excellent communication, interpersonal, and relationship-building skills.
- Demonstrated ability to work collaboratively and cross-functionally with various teams and stakeholders.
- Experience with data analysis, customer feedback, and customer experience metrics.
- Passion for delivering exceptional experiences to customers and a commitment to excellence.
- Ability to think creatively, innovatively, and outside the box to drive results.
Our Commitment to You – Executive Benefits at Chapters Living:
- Medical, Dental, and Vision Insurance
- Employer-Paid Life Insurance
- Flexible Spending Accounts (FSA/HSA/Dependent Care)
- Employee Assistance Program (EAP) when enrolled in medical plan
- Generous Paid Time Off Package
- Bonus & Incentive Opportunities
- Benefits start the first of the month following your hire date!
Similar roles
- Registered Nurse (RN) Delegating Nurse – Assisted Living | PRNNational Lutheran Communities & Services · 9701 Veirs Dr · Onsite
Assisted Living QMAP | FT Nights | Rotating Sun/Tue/Wed/ThuChristian Living Communities · Grand Junction, CO · Onsite
Medication Technician - Assisted LivingCogir Senior Living · Mesa, AZ · Onsite- Assisted Living Resident AssistantOtterbein SeniorLife · North Olmsted, OH · Onsite
- Resident Care Coordinator LPN / RN – Assisted LivingSpring Oak Senior Living · Warrenton Virginia · Onsite
- Assistant Director of Assisted LivingSymphony Of Linden · Linden, MI · Onsite
