Drug & Occupational Health Screening Investigator

About CheckrCheckr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About the team/role

Reporting to Checkr's Associate Manager, Support Operations Escalations, the Drug & Occupational Health Screening Specialist keeps candidate screenings moving by getting ahead of problems before they turn into escalations. You'll own an assigned queue of at-risk reports, run clinic coordination calls, and handle a defined set of direct candidate outreach, using sound judgment to resolve situations that don't fit a standard script. You'll partner closely with Customer Success, Vendor Management, and Product to close individual cases and flag systemic issues, helping close the experience gap our top customers feel most acutely as Checkr scales.

What you’ll do

Action an assigned queue of at-risk drug/OHS reports and determine the right outreach for each case

Proactively notify customers on canceled reports, TAT-breaching cases, and other at-risk statuses before they become escalations

Call clinics directly to push stalled results or missing documentation, using coordination and judgment to get movement

Send scheduling and status nudges directly to candidates for a defined set of outreach triggers

Use discretion to deviate from standard process when a situation doesn't fit the SOP, documenting the resolution to strengthen the process going forward

Identify recurring failure points and flag them as process gaps to the broader program

What you bring

2+ years in a customer-facing, vendor-facing, or coordination-heavy role

Experience in clinic, drug and occupational health, or background-screening a plus

Comfortable on the phone for extended periods, persistent without becoming pushy

HIPAA awareness and sound judgment about what PII/PHI to share or request in a clinic conversation

Strong problem-solving skills and comfort operating in ambiguity where SOPs don't fully cover the situation

Track record of identifying patterns and escalating them, rather than just closing the case in front of you

An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On-target Earnings OR Base Salary range (Nashville, TN)$43,000—$54,000 USD

What We Offer

A fast-paced and collaborative environment

Learning and development allowance

Competitive cash and equity compensation, and opportunity for advancement

100% medical, dental, and vision coverage

Up to $25K reimbursement for fertility, adoption, and parental planning services

Flexible PTO policy

Monthly wellness stipend

At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at CheckrCheckr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Applicant Privacy PolicyIf you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.

For applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).