Veterinary Services

Veterinary Client Service Representative - Part Time

Ottawa, ILOnsitePart TimePosted 12 days ago

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Required skills

animals
people
customer service
positive attitude
multitask
communicate clearly
professional
dependable
organized
team-oriented

Nice to have

veterinary
medical office
reception experience
scheduling software
phones

Role summary

Chessie Lane Animal Hospital is seeking a full-time Client Service Representative (CSR) to manage the front desk and ensure a welcoming experience for pet parents. The role involves greeting clients, scheduling appointments, handling inquiries, managing records, and supporting the medical team in a fast-paced veterinary clinic environment. Ideal candidates are animal lovers with strong customer service skills, the ability to multitask, clear communication, dependability, and a positive attitude.

Client Service Representative (CSR) — Veterinary Receptionist 📍 Chessie Lane Animal Clinic | Ottawa, Illinois Looking for a job where you actually want to come to work? 👀At Chessie Lane Animal Hospital we’re more than a vet clinic, we’re a team of animal lovers, problem-solvers, snack-bringers, chaos coordinators, and professional pet-hype people. 🐾 We’re looking for a Client Service Representative (CSR) full- time position, who can keep the front desk running smoothly while making every pet parent feel welcome, heard and cared for.
If you love animals, thrive in a fast-paced environment and can multitask without losing your cool, you might fit right in here.

What You’ll Actually Be Doing

Greeting pets and their humans like VIPs 🐶🐱
Answering phones, scheduling appointments, and keeping the day on track
Helping pet parents with questions, check-ins, payments and updates
Managing records, messages and all the little details that keep the clinic running smoothly
Supporting the medical team so appointments flow efficiently
Keeping calm during busy moments and helping stressed pets (and humans) feel comfortable
Being the friendly face people remember when they walk through the door

You’d Be a Great Fit If You

Love animals and people
Have strong customer service skills and a positive attitude
Can juggle multiple tasks without getting overwhelmed
Communicate clearly and professionally
Are dependable, organized and team-oriented
Learn new technology quickly
Bring good energy, kindness, and common sense to work every day

Bonus Points If You

Have veterinary, medical office or reception experience
Know your way around scheduling software and phones

Why People Love Working Here

Benefits that start DAY ONE of employment, that's right day ONE
Supportive team that genuinely has each other’s backs
Fast-paced days that go by quickly
Opportunities to learn and grow in veterinary medicine
Flexible scheduling
Generous pet discounts
Competitive pay + employee perks
A workplace that values kindness, teamwork, and good vibes
Unlimited pet stories and occasional puppy cuddles 🐾
Whether you’ve worked in vet med before or you’re bringing strong customer service experience from another industry, we care most about your attitude, reliability, and willingness to learn.
Ready to join the team? Apply today and help us make visits better for pets and the people who love them. 🖤 Questions? Connect with our recruiter at ashley@obrienvetgroup.com.

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