Veterinary Services

Veterinary Client Service Representative

Ottawa, ILOnsiteFull TimePosted 16 days ago

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Required skills

Client Service Representative
CSR
Veterinary Receptionist
animals
people
customer service skills
positive attitude
multitask
communicate clearly
professionally

Nice to have

veterinary
medical office
reception experience
scheduling software
phones

Role summary

Chessie Lane Animal Clinic in Ottawa, Illinois is seeking a full-time Client Service Representative (CSR) / Veterinary Receptionist. This role involves managing the front desk, greeting pets and owners, scheduling appointments, handling inquiries, managing records, and supporting the medical team. The ideal candidate loves animals and people, possesses strong customer service skills, can multitask in a fast-paced environment, is dependable, organized, and a team player. Prior veterinary or medical office experience is a plus. The clinic offers benefits from day one, a supportive team, flexible scheduling, and competitive pay.

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Client Service Representative (CSR) — Veterinary Receptionist

📍 Chessie Lane Animal Clinic | Ottawa, Illinois

Looking for a job where you actually want to come to work? 👀At Chessie Lane Animal Hospital we’re more than a vet clinic, we’re a team of animal lovers, problem-solvers, snack-bringers, chaos coordinators, and professional pet-hype people. 🐾

We’re looking for a Client Service Representative (CSR) full- time position, who can keep the front desk running smoothly while making every pet parent feel welcome, heard and cared for.

If you love animals, thrive in a fast-paced environment and can multitask without losing your cool, you might fit right in here.

What You’ll Actually Be Doing:

Greeting pets and their humans like VIPs 🐶🐱

Answering phones, scheduling appointments, and keeping the day on track

Helping pet parents with questions, check-ins, payments and updates

Managing records, messages and all the little details that keep the clinic running smoothly

Supporting the medical team so appointments flow efficiently

Keeping calm during busy moments and helping stressed pets (and humans) feel comfortable

Being the friendly face people remember when they walk through the door

You’d Be a Great Fit If You:

Love animals and people

Have strong customer service skills and a positive attitude

Can juggle multiple tasks without getting overwhelmed

Communicate clearly and professionally

Are dependable, organized and team-oriented

Learn new technology quickly

Bring good energy, kindness, and common sense to work every day

Bonus Points If You:

Have veterinary, medical office or reception experience

Know your way around scheduling software and phones

Why People Love Working Here:

Benefits that start DAY ONE of employment, that's right day ONE

Supportive team that genuinely has each other’s backs

Fast-paced days that go by quickly

Opportunities to learn and grow in veterinary medicine

Flexible scheduling

Generous pet discounts

Competitive pay + employee perks

A workplace that values kindness, teamwork, and good vibes

Unlimited pet stories and occasional puppy cuddles 🐾

Whether you’ve worked in vet med before or you’re bringing strong customer service experience from another industry, we care most about your attitude, reliability, and willingness to learn.

Ready to join the team? Apply today and help us make visits better for pets and the people who love them. 🖤 Questions? Connect with our recruiter at ashley@obrienvetgroup.com.

Ready to apply?

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