Food Delivery, E-commerce, Technology

Product Manager, Payments Platform (Chicago or Remote, US)

RemoteRemoteFull Time$110,000–$130,000 /yrPosted 1 day agoVisa sponsorship available

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Required skills

payments platform
product roadmap
checkout
card-present payments
online payments
refunds
payouts
reconciliation
payment service providers
Stripe

Nice to have

US card-present payments
point-of-sale environments
marketplace payments
tipping
merchant payouts
split payments

Role summary

Chowbus, a leading Asian restaurant technology SaaS platform, seeks a Product Manager for its payments platform. This role, based in Chicago or remote in the US, involves owning the payments roadmap, integrating payment service providers like Stripe and Adyen, and optimizing payment success rates and costs. The Product Manager will collaborate with US-based business teams and China-based engineering teams, focusing on checkout, refunds, payouts, and reconciliation. Key responsibilities include improving payment metrics, reducing fraud and chargebacks, and writing product specifications. The ideal candidate has 5+ years in product management, with at least 3 years in payments, and hands-on experience with PSP integrations and card payment flows.

Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.

Chowbus builds software and a marketplace for restaurants, including ordering, POS, and online ordering. We are looking for a Product Manager to own our payments platform. You will work with a small US-based payments business team and engineering teams in China. This role is based in Chicago or remote within the US.

What You'll Focus On

Own the payments platform roadmap, covering checkout, card-present and online payments, refunds, payouts to merchants, and reconciliation.

Evaluate, integrate, and manage payment service providers (such as Stripe and Adyen), including cost and authorization rate optimization.

Improve payment success rate, conversion, and cost using data, experiments, and error-code analysis.

Partner with risk, finance, and compliance to reduce fraud, chargebacks, and reconciliation errors without hurting conversion.

Write clear specs, drive delivery with engineering, and run several initiatives at once with US-based stakeholders.

What You Bring

5+ years in product management, with at least 3 years in payments (acquiring, PSP integration, checkout, settlement, or payouts).

Hands-on experience with PSP or acquirer integrations and with card payment flows: authorization, capture, 3DS, refunds, chargebacks, and settlement.

Understanding of backend payments platforms, including engineering systems, money flows, and ledger design.

A track record of owning a product area independently and delivering measurable results, with metrics you can explain.

Strong analytical skills and comfort with data (SQL or similar).

Fluent spoken and written English for daily work with a US team across time zones.

Working fluency in Chinese for daily work with our China-based engineering team.

Preferred Qualifications

Experience with US card-present payments, point-of-sale environments, or marketplace payments

Experience dealing with tipping, merchant payouts, split payments

Experience with payments risk, reconciliation, or fraud tooling.

What We Offer

Competitive compensation package

Medical, dental, and vision insurance

401(k)

100% employer-paid Short-Term Disability (STD)

100% employer-paid Life Insurance

100% employer-paid AD&D Insurance

Company holidays

Birthday off

Paid Parental Leave

Flexible Paid Time Off (PTO)

Employee Assistance Program (EAP)

The salary for this role is $110,000–$130,000, depending on experience.

Ready to apply?

You'll be redirected to Chowbus's application page.