Field Service Engineer - Roll Forming

CIDAN Machinery Group is a global leader in the sheet metal machinery industry, with a strategy of being a one-stop-partner for many sheet metal fabricators. When it comes to bending, rolling, cutting, and forming metal – we have the technology, innovation, and state-of-the-art equipment. With over 119 years in the sheet metal machinery industry, our team can help companies setting up shop layout, fulfilling orders, optimizing processes, and much more. Learn more about our business at https://cidanmachinery.com/us/

We are seeking a highly skilled Field Service Engineer - Roll Forming to serve as a technical subject-matter expert supporting our growing roll-forming product line and the reliable performance of customer equipment. This role combines advanced field service with expertise in roll-forming equipment, tooling, process development, roll-pass design, and profile design. The ideal candidate has extensive hands-on experience and a strong understanding of tooling geometry, material behavior, machine setup, and the interaction between tooling, equipment, and process parameters. This highly field-based position requires a practical problem solver who is comfortable working directly on industrial machinery and providing high-quality technical support to customers and internal teams.

Requirements:

• Must be located within a 1-hour drive of a major airport
• Ability to travel up to 75%
• Must be able to obtain a U.S. Passport; some international travel may be required
• Comfortable working in a variety of industrial and manufacturing environments
• Comfortable performing hands-on work directly on machinery and equipment
• Ability to lift up to 50 lbs.

Responsibilities:

• Uphold company core values by being Professional, Passionate, Embracing Change, Sustainable, and Building Together.
• Install, troubleshoot, repair, and maintain roll-forming equipment, including mechanical, electrical, hydraulic, pneumatic, and control systems, at customer locations.
• Provide professional onsite and remote technical support, working directly with customers to resolve equipment and application issues.
• Lead equipment installations and commissioning, process development, product trials, preventative maintenance, and troubleshooting efforts.
• Diagnose complex equipment, tooling, material, and process-related problems, including buckling, twisting, bowing, springback, dimensional variation, surface defects, and inconsistent profile formation; determine root causes and recommend corrective actions.
• Analyze customer profiles, materials, tolerances, and production requirements to determine appropriate roll-forming processes and equipment configurations.
• Evaluate and optimize roll-pass progression, tooling alignment, forming pressures, machine settings, strip alignment, and material handling to improve product quality and machine performance.
• Support the design, review, validation, and modification of roll-forming tooling, roll-pass sequences, and profile-development solutions.
• Operate hand tools, power tools, precision measuring devices, and electrical and electronic testing instruments.
• Document service activities, root causes, corrective actions, machine settings, tooling changes, and recommended process improvements to support internal teams and global knowledge sharing.
• Provide technical leadership on escalated service issues and collaborate with Service, Product Management, Engineering, Manufacturing, Sales, and other departments to develop technically sound solutions and improve equipment, tooling, documentation, and service practices.
• Train customers and internal service personnel on roll-forming principles, machine setup, tooling adjustment, process optimization, troubleshooting, and preventative maintenance.

Qualifications:

• Demonstrated expert-level, hands-on experience with roll-forming equipment, tooling, and profile development required.
• In-depth knowledge of roll-pass design, tooling geometry, material behavior, springback, forming pressures, strip alignment, dimensional control, tooling modification, and process optimization.
• Ability to interpret electrical diagrams, mechanical and tooling drawings, profile drawings, schematics, specifications, and tolerances and translate them into practical machine and process adjustments.
• Advanced mechanical and electrical troubleshooting skills, including experience diagnosing hydraulic, pneumatic, and control-system issues in the field.
• Strong problem-solving, communication, and customer-service skills, with the ability to work independently in customer-facing environments.
• Ability to collaborate effectively with customers, technicians, engineering teams, and other internal departments.
• Strong work ethic, willingness to travel extensively, and intermediate to advanced computer skills.

Benefits

• Medical Insurance (Choice of Employee option to be company paid)
• Dental Insurance (Company paid)
• Vision Insurance (Company paid)
• Health Savings Account (Company contribution)
• Flexible Spending Account (Health Care and Dependent Care) 
• Employee Life Insurance (Company paid)
• Voluntary Term Life Insurance 
• Short Term Disability
• Long Term Disability (Company paid)
• Other voluntary benefits
• 401k with company matching contributions
• Annual professional development allowance
• Employee Assistance Program
• Paid holidays
• Paid time off