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Element Biosciences Verified
Biotechnology

Field Service Engineer - Los Angeles

RemoteRemoteFull Time$103,000–$126,000 /yrPosted 1 day ago

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Required skills

  • Field Service Engineer
  • Los Angeles
  • Southwest
  • customer support
  • instrumentation
  • hardware
  • chemistry
  • repair
  • maintenance
  • installation

Nice to have

  • NGS sequencing instrument
  • sequencing run set up
  • fluorescence microscopy
  • account management

Role summary

Element Biosciences is seeking an experienced Field Service Engineer based in Los Angeles, CA, to support customers in the Southwest. This role involves onsite installation, qualification, upgrades, repairs, and preventative maintenance of next-generation sequencers. Responsibilities include troubleshooting hardware, software, and chemistry issues, managing spare parts, and documenting work in a CRM. The ideal candidate has an Associate or Bachelor's degree with 3+ years of relevant experience in engineering or a related field, and experience with scientific instrumentation, optics, fluid handling, and thermal systems. Experience with NGS sequencing instruments and account management is preferred. This is a full-time, remote position requiring up to 80% domestic travel.

At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

We are seeking an experienced Field Service Engineer who will play a pivotal role supporting our growing customer base in the Southwest, based in Los Angeles, CA. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for someone with experience troubleshooting instrument issues involving software, hardware and chemistry. Ability to repair and maintenance instruments in the field. This role will report to the Senior Manager, Field Service Engineering and will be a remote role based in Los Angeles.

If you possess the following and want to make a meaningful impact, we invite you to explore this role.

Essential Functions and Responsibilities:

  • Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
  • Identifying root causes and resolving product issues in the field with support when needed.
  • Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
  • Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
  • Utilizing service CRM software to accurately document work in a timely manner
  • Education and Experience:

  • Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
  • Experience with NGS sequencing instrument and sequencing run set up preferred
  • Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
  • Strong time management, problem solving, organizational and relationship building skills.
  • Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems.
  • Experience with multiple full life cycle product launches preferred
  • Experience with fluorescence microscopy helpful
  • Excellent verbal and written communications skills, including technical writing abilities.
  • Must be flexible in working hours as this position may require customer support during non-regular business hours
  • Demonstrated account management skills preferred
  • Physical Requirements:

  • Frequently moves boxes weighing up to 20 pounds
  • Must be flexible in working hours as this position may require customer support during non-regular business hours
  • Location:

  • Remote – Los Angeles, CA
  • Travel:

  • Domestic travel up to 80%
  • Job Type:

  • Full-time/Non-exempt
  • Base Compensation Pay Range:

  • $103,000 - $126,000
  • In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, low cost health insurance plans, 401k with company match, and flexible paid time off. 

    Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience. 

    We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

    Ready to apply?
    You'll be redirected to Element Biosciences's application page.

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