Chief Operating Officer

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Ensures that (1) activities and/or operations of the medical center and outpatient care clinics are appropriately integrated with the operating plan and (2) suitable external business opportunities are surfaced and activated.

• Ensures the delivery of high-quality care and services through the cost-effective management of the facilities.
• Drives and participates in the development of hospital wide patient care programs, policies, and procedures that dictate how the care needs of the center’s patient populations are assessed, evaluated, and met.
• Participates in design, development and execution of programs, policies, procedures, and initiatives that drive patient acquisition and retention.
• Develops and nurtures an environment that implements effective and ongoing programs to measure, assess, and improve the quality of care and services provided to patients and caregivers. Implements operational improvements using appropriate data, best practices, and benchmarking in conjunction with effective use of process improvement techniques.
• Fosters the development opportunities and partnerships that provide a means of increasing patient acquisition, service line utilization and patient retention.
• Serves as a key advisor and aid of the President and CEO in establishing and executing strategic business plans to achieve operational objectives and in formulating and implementing best practices and policies.

Main Areas of Responsibilities:

• Operating Results
• Leadership and Talent
• Relationships
• Growth and Innovation
• Brand Delivery

Requirements:

• Bachelor's degree in healthcare, business or related field required
• Advanced degree (e.g.) Master's degree in healthcare or related field preferred
• 10 years of progressive management experience in a hospital environment
• Minimum of 5 years in an executive level role preferred

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

This position is eligible for an annual incentive bonus.

Please note: City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings, emails or interviews.

• Apply only through our official website or trusted partner platforms.
• City of Hope will never request payment or fees at any stage of the hiring process.
• We will not request sensitive personal or financial information prior to the acceptance of a formal offer.
• All communications will come from official @coh.org email addresses.
• Interviews are conducted only through approved, professional channels.
• Be cautious of unsolicited communications, urgent requests or opportunities that seem inconsistent with standard hiring practices.
• If you receive any suspicious communication, please report it to careers@coh.org.