Resident Services Care Coordinator

Posting Close Date

Applicants must submit their completed application by 11-29-2026 at 11:59 p.m. MST

Application and Special Instructions

As part of this online application process, all applicants are required to submit an updated resume at the time of application.

Applications received that do not contain an updated resume will be considered incomplete and will not be considered further in this recruitment process.

ADDITIONAL INFORMATION:

- Narcan Administration, First Aid and CPR training must be obtained within 6 months of hire and must be maintained throughout employment in this position.

- All trainings will be provided and required within 6 months of hire and as a condition of passing probation and must be maintained throughout the employment of this position.

- The position is grant funded and funding will be ending on September 2032.

ABOUT THIS JOB

Position Specific Summary

The Care Coordinator position in the City of Tucson’s Department of Housing and Community Development Resident Services provides in-home and community-based case management to Choice Neighborhood Implementation participants living in affordable and low-income housing. Using a coaching-based, trauma-informed approach, the Care Coordinator delivers one-on-one case management with individuals and families to help them reach the goals they set for themselves. The position connects participants to the services, resources, and opportunities they need to thrive. Together, this work advances the grant’s goals of improved health and wellness, economic stability, education, and housing stability.

Work is performed under the supervision of the Community Services Project Supervisor. This position does not supervise.

Duties and Responsibilities

• Assesses needs and develops individualized service plans. Screens and assesses residents’ strengths, needs, and risks at intake, annually, and whenever circumstances change. Builds service plans around resident choices and provides options and information so residents can make informed decisions. 

• Links residents to services and coordinates care. Refers residents to formal and informal services and supports, and coordinates services for each household with community partners. Follows up to confirm that residents are connected and their needs are met. 

• Provides crisis intervention. Responds to urgent situations that threaten a resident’s health, safety, or housing stability during business hours.

• Monitors progress and service quality. Tracks resident progress toward their goals and updates care plans as needed. Evaluates whether referrals and services are timely and effective. Escalates gaps to the supervisor and partners, and advocates for resident needs.

• Recruits and engages residents. Conducts outreach to promote participation in case management and in on-site and community programs, with particular attention to hard-to-reach households. 

• Supports residents through relocation and redevelopment. Works with the redevelopment and relocation teams to inform residents of their rights, responsibilities, and options. Provides case management that supports successful moves and maximizes re-occupancy of redeveloped units. 

• Maintains records and reports data. Documents all contacts, assessments, plans, referrals, and outcomes in participant files and the data system. Follows City policy, federal requirements, and privacy and confidentiality standards (e.g., HIPAA where applicable). Compiles accurate data for grant, compliance, and local, state, and federal reports. 

• Maintains professional competency. Completes and maintains all training and certifications required by the program, the City, and the grant, and engages in ongoing professional development such as collaboratives and partner meetings.

• Performs all other duties and tasks as assigned. 

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

MINIMUM QUALIFICATIONS

Bachelor’s degree in related field and two (2) years of directly related experience.

Any combination of relevant education and experience may be substituted on a year-for-year basis.

PREFERRED QUALIFICATIONS

Degree in Social Work, Human Services, Public Health, Psychology, Sociology, or a closely related field.
Experience in case management, crisis deescalation, care coordination, or social service delivery, preferably in affordable housing or community-based settings.
Experience working with diverse populations, including individuals with disabilities, severe mental illness, substance use disorders, older adults, and families with complex needs using a trauma-informed approach.
Knowledge of local community resources.
Bilingual skills are highly desirable (English/Spanish).

POSITION DETAILS

Job Profile

J0072 - Care Coordinator

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G105

Hourly Range

$21.96 - 32.94 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA)

Non-Exempt

Position Type

Regular

Time Type

Department

Department Link

NA

Background Check

This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

The City does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). 

ADA Accessibility Complaint Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.

Recruiter Name

Stephanie Vejar (202915)

Recruiter Email

NA

For Human Resources general questions please contact 520-837-4190.