Loan Operations Specialist II

Job Description

Job title: Loan Operations Specialist II

Department: Loan Ops

Date Revised: July 2021

Reports to: VP of Loan Servicing

Officer Status: None

FLSA Classification: NE VI 

Summary of Excellence:

The Loan Operations Specialist II is responsible for accurately performing the post-closing steps for consumer, residential, and commercial by booking to the core system and auditing the various loan types once booked to the core system. The role creates and/or maintains escrow accounts on residential and commercials loans for insurance and tax payments. This role requires an advanced understanding of lending regulations and internal policies and procedures to ensure compliance. The Loan Operations Specialist II also produces advanced file maintenance, various report reviews and submissions. Additionally, this role acts as back up to Lending Call Specialist by providing competent, courteous, and efficient customer service.

Career Competencies:

Action Oriented

Collaborates

Communicates Effectively

Courage

Customer Focus

Decision Quality

Ensures Accountability

Manages Complexity

Nimble Learning

Optimizes Work Processes

Organizational Savvy

Resourcefulness

Essential Duties and Responsibilities: 

Performs advanced loan file maintenance: payment extensions, forbearance agreements, non-accrual maintenance, charge off processing, investor/participation loan payment processing 

Creates and/or maintains escrow account for Residential and Commercials loans. Processes escrow disbursement for insurance, taxes and water/sewer

Books and audits mortgage, commercial, consumer to the Core system

Ensures receipt of appropriate documentation on loans booked

Ability to review daily loan maintenance report

Quotes and processes loan payoffs

Processes construction or LIP loan disbursements

Reviews daily rate change report

Monitors motor vehicle, camper certificates of title, UCC renewals that are securing all loan types

Private Mortgage Insurance tracking/maintenance; remit PMI payments

Process Addendums/Change in Terms

Acts as back up to Lending Call Specialist

Reviews and submits SBA and RD reporting

Provides customer service via email and/or phone

File maintenance on paid off loans for consumer, residential and/or commercial loans

Construction and PMI loan conversions

Processes and responds to direct or indirect to credit dispute

Other Duties and Responsibilities:

Department filing

Bank mail distribution

Quality control

Scanning

Maintain Loan files-Retention room

Other duties as assigned

Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

Supervisory Responsibility:

None

Professional Relations:

Works professionally with all employees, customers, vendors or the general public to achieve goals and objectives of Claremont Savings Bank’s vision, mission and values.

Enhances the Bank’s image by providing representation and involvement in community activities and charitable, civic and social organizations.

Education/Certification:

High School Diploma or Equivalent

Required Experience/Required Knowledge:

2 plus years of loan/loan servicing related experience

Customer service experience

Basic knowledge of real estate

Basic knowledge of lending

Basic knowledge of teller functions

Knowledge in loan origination systems are preferable

Experience with windows applications, spreadsheets and word processing programs

Skills/Abilities:

Ability to prioritize

Strong communication skills

Strong attention to detail

Ability to verify accuracy of data entry as compared to source documents

Basic typing and numeric keying skills

Working Conditions and Physical Requirements: 

Moderate physical effort required; normally seated with the freedom of movement on a regular basis; some lifting of light materials and supplies. Work involves a mixture of walking, sitting, and/or standing. Well-lighted and ventilated office environment, which are generally pleasant and comfortable. Minimal exposure to injury or other hazards with moderate level of noise.

*Performance Measurements will be used to determine if a person is successful in the position.*

*External and internal applicants, as well as position incumbents who become disabled as defined under the American with Disabilities Act must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

This job description represents an overview of the essential functions of this job. This is not a complete listing of all required duties. Specific duties may vary over time to meet the needs of the Bank.

Claremont Savings Bank reserves the right to change the job duties as business requirements dictate. The employee will be expected to perform other reasonably related duties as may be required by Management.

Every employee works for Claremont Savings Bank, not just for a particular manager. Accordingly, employees are expected to act in the best interests of the Bank, even if doing so requires actions and responsibilities not listed in the above job description.

Job descriptions are not intended as and do not create employment contracts. The Bank maintains its status as an at-will employer.