Integrated Customer Services Specialist

Morgantown, WVOnsitePart TimeEntry-level (exp-based)Posted 17 days ago

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Required skills

Part-Time
LIVE video teller machines
Microsoft Office

Nice to have

banking products
customer inquiries
administrative responsibilities

Role summary

Clear Mountain Bank is seeking a Part-Time Integrated Customer Services Specialist in Morgantown, WV. This role involves providing exceptional customer support via various channels, including LIVE video teller machines, phone calls, and emails. The specialist will assist customers, resolve issues, and offer solutions, leveraging their knowledge of banking products and comfort with technology. Key requirements include strong communication, interpersonal skills, comfort with computers and Microsoft Office, multitasking abilities, and a desire to create excellent customer experiences. A high school diploma and 1 year of banking experience are mandatory.

Location: Morgantown, WV

ARE YOU SOMEONE WHO THRIVES ON THE EXCITEMENT OF TECHNOLOGY & CONNECTING WITH PEOPLE?

If so, then applying for the Part-Time Integrated Customer Services Specialist position at Clear Mountain Bank will be an exciting opportunity for you! As an Integrated Customer Services Specialist, you will play a vital role in delivering exceptional support to customers through various communication channels. Whether it's assisting customers through LIVE video teller machines, answering phone calls, or responding to emails, you will be at the forefront of providing high-quality service. With your excellent communication skills and knowledge of banking products, you will guide customers through their inquiries, resolve issues, and offer solutions. This position offers a unique opportunity to interact with customers through innovative technology, ensuring their banking needs are met efficiently and effectively.

Clear Mountain Bank: What drives us?

Joining Clear Mountain Bank means becoming part of a company that is customer-focused, energetic, and forward-thinking. We care about our team and the communities we serve. Clear Mountain Bank is more than a local community bank; we are a team of passionate and dedicated individuals driven by integrity, value, service, and community. Thanks in large part to these standards, our team averages a tenure that doubles that of the national average. As our saying goes, we have roots where others have branches. And because of that, Clear Mountain Bank is committed to volunteering and supporting the various organizations in our community, as we have done for more than 130 years.

Key skills required for the position are:

High level of comfort with computers and technology.
Strong communication and interpersonal skills.
Team player who enjoys collaborating.
A desire to create top-notch customer experiences.
Ability to multitask and prioritize customer inquiries and administrative responsibilities simultaneously.

MINIMUM REQUIREMENTS

High School diploma or equivalent required.
1 year of banking experience required.
Must have prior computer experience using Microsoft Office products.
Must have excellent interpersonal skills. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and can be of a personal or sensitive nature.

So, what do you think?
Feel like this might be the right job for you?
Go ahead and apply! We'd love to talk to you!

Background and Drug Screening Required

Ready to apply?

You'll be redirected to CLEAR MOUNTAIN BANK's application page.