Customer Experience Coordinator
Required skills
- customer service
- transactional support
- phone
- electronic communications
- product orders
- complaint intake
- product support referrals
Nice to have
- CONMED policies
Role summary
CONMED is seeking a Customer Experience Coordinator to provide exceptional customer service and transactional support via phone and electronic channels. This role involves processing product orders, handling customer complaints, and referring customers for product support. The coordinator will resolve product/service issues, communicate effectively with customers and internal partners, and strive to exceed customer satisfaction goals while maintaining a positive demeanor.
The Customer Experience Coordinator is responsible for providing world-class customer service and transactional support over the phone and through electronic communications. This position has primary responsibility for processing incoming product orders, complaint-intake, and providing product support referrals.Process customer orders/changes/returns in accordance with CONMED policies.
- Rectify product or service problems by clarifying customer complaints and following up to ensure proper resolution.
- Respond to customer and internal partners by providing accurate, valid, and complete information.
- Partner with customer service and sales team members to meet and exceed customer service expectations.
- Identify and assess customer’s needs to achieve client satisfaction.
- Maintain pleasant and positive disposition with customers.
- Maintain pleasant and positive disposition with customers.
Benefits:
CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.
- Competitive compensation
- Excellent healthcare including medical, dental, vision and prescription coverage
- Short & long term disability plus life insurance -- cost paid fully by CONMED
- Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
- Employee Stock Purchase Plan -- allows stock purchases at discounted price
- Tuition assistance for undergraduate and graduate level courses
Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!
CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.
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