RiseMe
CPI Security logo
CPI Security Verified
Security Services, Smart Home Technology

Revenue Recovery Representatives

Charlotte, NCOnsiteFull Time$42,000–$52,000 /yrPosted 23 days agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • delinquency
  • past due billing
  • payment arrangements
  • collections activity
  • outbound calls
  • inbound calls
  • dunning letters
  • cancel reason report
  • high-energy
  • self-motivated

Nice to have

  • B2C collections
  • soft collections

Role summary

CPI Security is seeking a Revenue Recovery Representative in Charlotte, NC, to reduce customer delinquency and provide excellent service. The role involves managing collections through persuasive communication, determining reasons for overdue payments, documenting activities, and processing payments or arrangements. Key responsibilities include making outbound calls, handling inbound inquiries, and mailing dunning letters. The ideal candidate is self-motivated, detail-oriented, and can multitask in a fast-paced environment. A high school diploma is required, with 2 years of B2C or "soft" collections experience being a plus. The position offers competitive pay and benefits.

CPI Security, a leader in the security and automation solutions industry, is looking for a Revenue Recovery Representative to join our growing team at our headquarters in Charlotte, NC! We are looking for a Revenue Recovery Representative who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment.

Key Responsibilities:

  • Manage collection efforts with a high level of persuasiveness & professionalism.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Place account on hold for incoming orders until payment is received.
  • Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls.
  • Place outbound calls to delinquent customers to collect past due billing
  • Receive inbound calls from customers that wish to make payments or payment arrangements
  • Print, fold, and mail dunning letters to delinquent customers
  • Audit the cancel reason report on a monthly basis
  • May have additional duties as assigned by Management

    • Job Requirements/Experience:

  • High school diploma required
  • Minimum of 2 years B2C and “soft” collections experience a plus
  • The hours for this position are Tuesday to Friday 12-9 and Saturday 9-5 with Sunday and Monday off.
  • The pay for this position ranges from $42-52k in annual earnings.

    • What’s In It For You:

  • Comprehensive and on-going training when you start, includes leadership development.
  • Engaging and fun company culture that succeeds through diversity.
  • Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO).
  • Free monitored security system after 90 days.
    • Ready to apply?
    You'll be redirected to CPI Security's application page.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.